Hilton Pennywell St Louis at the Arch

Convenient location and very clean. Staff was friendly.

The main issue was that our TV didn't work. I made sure it was plugged in, the remote lit up when I pressed power button, indicating the batteries worked, but it would never turn on. I called for help but it was too late for maintenance. Also, the beds weren't the worst, but weren't the best either. Also, the room seemed really cold, even when I adjusted the thermostat.

The location was great and the hotel itself was nice the lobby and outside. Breakfast was good.

Out room was dirty plan flat out dirty. I went down to ask about it and desk at guest service was gone. I couldn't wait for them because I had reservations. The table beside the bed was sticky and had drinks spilled on it it clearly wasnt cleaned the bathroom was dirty and even had trash from the last guest on the floor under the sink there was hair all over the bathroom floor and the door.. I have pictures of this. I only stayed one night and always travel with disinfectant wipes so I cleaned the necessities myself.

Had a great stay! Jameer and Connor in valet were very polite and helpful. There was an issue with my room on arrival but it was handled quickly and efficiently by the staff.

Excellent. An vi at the front desk was fabulous. Very welcoming and accommodating to all of our needs. Best service we have ever had from front desk. Conner cave from valet was amazing. Helped with our luggage and extremely helpful with assisting in our checkout. Will be staying again at the pennywell for the staff alone.

Very helpful and courteous. Conner went above and beyond at the valet

JALEN— BEST GUEST SERVICE MANAGER EVER! As a diamond member I was extremely impressed. He didn’t even know my status and continued to go above and beyond to ensure my stay was great. The hotel was booked and busy and he gave everyone amazing care. THANK YOU JALEN

Hotel was very nice and convenient downtown. Rooms were clean and the bed was comfortable compared to many other Hilton Hotels. Only complaint was my jacuzzi tub in my room did not work. Staff were super friendly, especially Cade Jackson the valet did a great job.

The location is great

I was charged a smoking fee of more than 300 dollars because they said the smoke detector went off for a time when we weren’t even in the room 😅

location

bed was worn out, toilet ran 10 plus minutes after flushing, shower drainage issues