Magnuson Hotel Detroit Airport

Internet spotty, which was annoying since I needed to get work done. Breakfast was on the weak side. Price was good.

Inexpensive, dirty rooms, run down, plenty of free parking, no clean towels.

The shuttle driver is always friendly and it’s a great most if you’re on a budget and need someway to stay for a night or two

*Formal Complaint Form* *Guest Information:* - Name: [jay stone] - Contact Information: [313-878-2003 *Complaint Details:* - Date of Stay: [sep18-23] - Room Number: [110] - Description of Issue: - Long wait in the lobby (1 hour) - Room was not cleaned properly, and the condition was unacceptable *Circumstances:* - Purpose of Visit: Work Trip - Traveling with: Boyfriend - Out of town guests, expecting better service *Request:* - A formal apology and resolution for the poor service experienced during our stay. *Expectation:* - Better communication and service from the staff - Clean and comfortable accommodations *Additional Comments:* - The experience was disappointing, especially considering we were traveling for work and expected a comfortable stay.

Shuttle

Bed was broke, floors were nasty but it was incredibly cheap so I feel like you get what you paid for. I feel this place could use an investor to come in and give it a make over. It’s in an incredibly convenient location to the airport.

the shuttle to and from the airport was great. should be free but you have to pay extra for that. the price for the rooms were cheap and very affordable. located close to the airport and a few places to eat.

very worn down. some of the bathroom devices didn't work very well. not many blankets for the bed. nothing has been updated for quite some time. unfinished work in the rooms.

Do not stay here! Hotel is extremely dirty and full of sketchy people. When arriving we had to stop over a man laying on the floor in the entry talking on his phone. The room we were supposed to be in had an awful smell and the furniture was disgusting. The door to the room did not shut all the way and looked to have been pried open at one point! We did not stay there.