Hotel Greystone - Adults Only

I would like to say, thank you Julie, at the front desk of Greystone, I would like to say how much I appreciate your help and kindness with me.

Location

No room service No drinks making facilities Water not replenished

I made plans to go to Ultra a bit last minute, limiting my hotel selections due to both bookings and increased cost. I ended up forgoing my usual Amex Platinum booking for an Expedia package and hoped for the best. From the moment I checked in, it was clear the Greystone operates on a level of hospitality that feels increasingly rare. I had arrived well before 4pm on a few hours of sleep and when I asked about an early check-in, I was given a complimentary upgrade that gratefully was ready. This type of service is anticipated (but not guaranteed) through direct Amex bookings with certain luxury hotels. Anyone familiar with Expedia and other third-party booking sites will probably appreciate the anecdote. I am sorry that I did not recall the name of the gentleman at reception but would like to recognize him. I intentionally booked an art deco boutique hotel since I was in Miami. I had previously stayed at the Confidante (now rebranded as the Hyatt Andaaz) year over year and was very sad to see how it was renovated. I love the charm of older hotels so I knew what to expect. I was given a penthouse with an outdoor space/hot tub in the Courtyard building. The room was very tastefully designed and I loved the accordion glass doors! I was able to transform it into a really lovely indoor/outdoor space. I appreciated the multiple seating options outside (and the towel dressing the loungers). The hot tub was amazing. I have to also note the bed and pillows were the most comfortable I've experienced traveling - even more than at the Langham or Peninsula. I had no issues with noise levels, but I live in downtown Chicago and am probably pretty tolerant. Miami is boisterous and the rooms aren't soundproof but I wouldn't fault the Greystone for that. I just used noise canceling earbuds on the patio to zone out. The room itself has both black out curtains and sheers which were separately appreciated. I had no issues with Wifi. I never went to the pool or the beach, so I can't comment on that. I did however visit Kobo daily for coffee and snacks. Service at Kobo was also incredible, food was great, and every employee I encountered there and in the hotel seemed genuinely happy to work here. I hope that the owners continue to invest in this because it made my stay incredibly pleasant. Marcos at reception was able to accommodate a late check-out for me since my flight is this afternoon. I have to again note that this is an anticipated benefit of Amex Platinum bookings and NOT Expedia. It ended my trip on a high note that I believe reflects Greystone's hospitality standards. I'm glad to have found a replacement for the Confidante for my future trips to Miami. I'd love to thank all of the staff for making this a great experience for me. I'd book a return here outside of attending events and look forward to coming back in the future.

Location is perfect. Restaurant and bars very nice. Our room was very small without much of a view and next to an elevator. Street noise was loud late at night.

L’emplacement est parfais

La chambre pour 3 n’est pas très spacieuse

Lovely experience. A few steps from the beach, they have a beach point that made all the difference. The room is spacious and the bed is incredible.

Close to beach and restaurants

Nice hotel but even on the 5th floor, my room door was not enough adjusted (or thick?) to provide with a correct soundproof, whether it's in relation to the rooftop air conditioning unit right on the roof close to my building or to one of the very noisy bars in the neighborhood's. Excellent restaurant for dinner. Valet service not very efficient for the price (50$ / day): must wait a long time before getting my car each time I needed it and very difficult to find a space near the hotel while waiting for the car to be parked by valet.

The location of the property is absolutely superb by being just a few steps from the beach.

There is a nightclub next week that was blasting music all night long. The rooms have not been soundproofed and you could literally fill the vibrations of the bass from the bed. They provide earplugs in the bathroom for it however you should not have to use earplugs to sleep in a hotel.