Residhotel Grand Prado

It is not like in the pictures you see on expedia

We were trapped in our room for a hour. The door would not open, the front desk number did not work ( no phones in room) and had to call police for help. A very stressful time which ended with no help from hotel who continued to repeat that telephone number was working even though we called whilst at reception to show this was not the case.

with the hot summer weather, I was looking forward to a hotel room that supposed to have air conditioning. It did not work at all, and was barely a fan. You could not open the windows because of the traffic noise and city smell. There were homeless people all around the entrance, which made me feel very unsafe, so I would not recommend this place for anybody, except for possibly poor college students.

Très bon séjour , le canapé mériterait d être changer car très inconfortable de plus nous entendons tout ce qui se passe dans le couloir (très compliqué de se reposer ) néanmoins Le balcon a été apprécié.

The pictures should be classified as false advertising. They do not care about the guest whatsoever. Their only priority is to get your money and to send you on your way. None of the staff are on the same page, and what they advertise online compared to what you get should be a crime. Please don’t stay here, it is not worth a dime.

The room was clean but the lobby and elevator where hideous

Super séjour, tout le monde est très sympathique et toujours à l'écoute. Je recommande à 100%.

- The room had an horrible smell of smoke. - They had no more room with large bed and had to give me single bed. - But refused to transfer me on next day to a room with large bed (and no smoke smell) - The tv doesn’t work properly. - The room furniture / bathroom / kitchen are outdated since 80’s and never renovated. - Hallway (at least on 3rd floor) : disgusting carpet and walls peint should be refreshed.

The pictures on the website are not resembling the conditions of the actual room. Everything in room was cricket lamps, and bedside tables. In bathroom there is a mould on the tiles. Room had a foul smell in the air which was unbareble and the balcony window was only opening slightly as the bed is on the way of fully opening the door. In the advertisement there is mentioning of the air con but this is faulty statment as until 1 July apparently hotels are not allowed to use the air con. (air con device was, really old) The night reception staff was very unfriendly. The only good experiance was with the Manager of the hotel that was very polite and helpful, and managed to find the solution for us. Do not recommend this hotel. I have booked this for a budget stay but this is not even meet this criteria

Billederne fra stedet var ikke helt som virkeligheden. Værelset var tiptop rent, men meget slidt. Huller mellem gulvbrædder, skader på skabslåger og hylder, men tingene fungerede. Køkkenet var lille, men fint og med basis køkkengrej. Fællesarealer var ikke så pænt rene og lugtede sært. Sengen var som en banan, men puderne var gode. Personalet var venligt. På trods af meget trafik, var værelset stille. Dejlig tæt på metro, Prado-marked og supermarked.