DoubleTree by Hilton Edinburgh - Queensferry Crossing

Lovely room with great facilities. Friendly and helpful staff. Fantastic location, with a great view of bridges. Excellent breakfast

Nothing

Excellent location 👌, easy to access, good location for sightseeing and attractions.

No problem with the hotel and amenities.

Good location for travel north

Restaurant has spectacular outlook but serving broad menu of frozen heated ip, micro waved or fried. Could be really good cooking restaurant but feels a bit budget. Not budget prices in restaurant.

The location

The room had a bad smell like dirty socks and there was underwear from the previous guest left on the table near the room phone

The room was a good size and bed was super comfortable. The restaurant was great with fantastic view of the forth road bridge and the food was fantastic.

Great location and amazing views

Couldn’t fault it

We spent two nights at the DoubleTree by Hilton Edinburgh, Queensferry Crossing. Overall, it was a pleasant stay. The staff were very welcoming, the facilities were good, and the cleanliness throughout the hotel was exceptional. The room and public areas were very well kept, which made a strong impression. In terms of value for money, I would say it was OK.

There were a couple of odd service issues that took the edge off the stay. The restaurant had an all-day menu, but when we tried to order a club sandwich from it, we were told it was not available in the restaurant. Strangely, we were then told we could order it if we went back to our room and ordered it through room service. That seemed incredibly bizarre and unnecessarily inconvenient. This is the difficulty with hotels like this: they aim for a more luxury feel, but do not quite pull it off when it comes to the service details. There was also a strange issue in the bedroom. Despite there being two guests staying, only one towel appeared to have been provided. Lo and behold, we eventually found the second towel on the last day, tucked away in the cupboard. That is not exactly where you would ordinarily think to look for a hotel towel. Overall, it was a clean, comfortable stay with welcoming staff, but a few basic service issues stopped it from feeling as polished as it was clearly trying to be.