Charles Hope Staines Centre

The apartment is very spacious, it was clean, had a balcony, very good location

The check in instructions to get into the apartment are some of the worst instructors I have ever seen, there is no staff in the building, so you may be left outside if you check in after midnight, you may not even find where the entrance starts, it's not mentioned that you need to go around and around into some dodgy parking lot to enter. Once you close the windows in the apartment , the smell the next day is quite awful, it pretty much stinks.

The property was very clean but lacked cleaning materials like a sweeping brush and dust pan, and some work top detergent.

It was virtually impossible to get into the building. Directions to entry wasn’t very clear, thankfully a person that lives in the building let us in .

Good location . Lots of nice things to see. Close to the train and bus.

Very hard to find. Its rear of the address given Checking in was a nightmare. There was no key to turn and the code opened the wrong apartment. Tried to call for assistance several times but no answer. I ended up finding the cleaners key to get in after about an hour. Be prepared for stairs, stairs and more stairs. I wasn't.

The apartment was gorgeous very clean and spacious.

The key code was not given to us and we waited 2 hours for the number.Could not work the TV and cooker hob not able to get it to work.No hand rails in the bath room or slip mat in the bath as I slipped over in the bath trying to get out.Forgot the key and there was no spare anywhere waited 3 hours for someone to eventually find one to let us in to the room.So very disappointed with the the problems we had.

Even though I paid prior to the check in date, I never received an additional email to confirm identity ie upload passport/ drivers lic and confirm address. We arrived and ended up confused and frustrated on how to access the room. We did not have access to a uk phone line so we had to turn on our data, which has high cost associated in order to speak to someone. We did get someone and when we asked for keys to access, they said that we hadn't completed the verification process even though full payment was made. We never received an email prior, but of course I had to leave my data on to receive the verification email. I eventually found out that there was wifi close to some of the stores so we had to walk there with our suitcases and after traveling 8hrs. The verification process was tedious as the wifi wasn't strong so it kept saying we have to do it again, especially the face recognition and address verification. After that was processed, I was told that I had to pay a deposit. Because i needed data for the verification process from my bank, I had to turn this back on to revieve the code to approve payment. 2 hrs later we are still standing outside waiting for confirmation that all was sorted and instruction to enter, but nope, I had to go into wifi again, reach a family member that lives out here, call them over whatsapp and have them call the number in the email to query next steps. At that time I was sent the access code. That was the only frustrating part of my stay.

Loved the whole property however it was up 5/6 flights of stairs and my mam isn’t great on her feet so that was a negative, but overall very good

Loved the whole property however it was up 5/6 flights of stairs and my mam isn’t great on her feet so that was a negative, but overall very good