Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive

The staff was amazingly friendly. Many thanks for their hard work especially to: - Alejandro at Asiana restaurant, - Sergio at Spicy bufet.

- there is no need for the wasted money invested in the room’s jacuzzi !

The ocean view was beautiful. Easy to walk right on the beach from the property. The pool was great. Daily activities were fun. The food was very good. The spa was amazing. Overall the staff was great as well. We will go back.

The resorts website said there were smoking areas (plural) however there was only one which was a huge inconvenience to go four football fields away to smoke a cigarette and I’m handicapped. The website for Hyatt Vivid is very deceitful. Nowhere does it state that during their “slow season” only three restaurants were open and those were not open every day or night. Nowhere on the website does it state that they will limit the intake of the alcohol you consume even though it’s all inclusive unless of course you’re drunk and being belligerent. Even though you pay for it being all inclusive (all inclusive means all you can eat and drink 24 hours a day) that was definitely not the case for our entire 10 day stay. Nowhere on the website does it state that because they’re in their slow season that all amenities are not available. They promote all the restaurants and bars and amenities like they’re always available which for our entire 10 day stay they definitely were not. It definitely doesn’t pay to go to this resort in their slow season. Our bedroom and bed, Jacuzzi tub, bathroom and shower was filthy. I took multiple pictures of the filth even the rugs in the room were filthy had stains all over them and were fraying all around the edges, looking like they were ready for the trash, not the floor. We will NEVER return to this resort or ANY Hyatt property after this, that sentiment was expressed by most guests we spoke to. See pictures.

kind staff

Clean room staff was very friendly, food was excellent will definitely come back. Drinks were not that great.

I went solo travelling for my 25th and I recommend this resort to any solo traveller! The first full day I was there it was raining as per October in Mexico, I had rented a Cabana and Adan helped me order one for the next day. ALSO I do recommend renting cabanas through the staff at the pool as you get like $30 off! During my stay I felt so welcomed, if you run into either Adan or Alberto at the pool you will be well taken care of, like their names suggest they are the A TEAM. I felt really seen by them on my birthday and throughout the trip always checking in and making sure I was doing alright and giving the insider knowledge. Another person of interest would be Christian at check in, again with being personable and catering to your needs. Someone you’ll probably see on your stay is Sander the entertainment guy, had a great game of volleyball and knows how to keep the spirits up:) honestly before I go on and on just know the staff here are top tier and create a really comfortable environment, the food and everything else was amazing but the people here really made the trip for me:) will be back as soon as I can!

Everything you expect out of the places and more !!!

My wife and I loved everything about this resort, absolutely no complaints.

This was our second time at this resort and it was even more wonderful.

This is my second time on the resort and I enjoy the pool and the coffee shop and the activities

I wish the buffet would be open for dinner. And I wish the Pelican had been open for us