Best Western Plus Waterloo & Cedar Falls

It was not so good. I’ve stayed many times but not too happy. I didn’t have access to get into my room and had to keep going to the desk about my keys not working. It was frustrating because I had plans and it slowed me down a lot.

I like everything about it.

It was one staff member who just gad a bad attitude. It was a night shift man

You could hear others dull conversations in their room.

Very clean and well kept. Staff very approachable and kind.

We came to this place for a weekend getaway and I can’t believe how impressed I am with this location! From the room to the pool, arcade & breakfast! Also they have a martini bar/lounge on site, which they have great food and drinks and it’s very convenient. The staff was welcoming and helped us with any questions we’ve had about the area. All and all the stay was awesome. We will definitely be back again when we’re in town!

I booked two nights in a queen suite with a separate bedroom with help from the front desk. They sent me a confirmation email. On that date, we were arriving late so I called to advise the front desk it would be 11:30pm. Upon arrival, my husband and I checked in with the front desk, the guy had a ipad, scrolled down to the bottom, and asked me to sign the rate. I said but there is no rate here - (it was at the top of the page he scrolled by so i would not see it). So he showed me a rate of $372.94. I said that is not correct. My app and email both have a confirmation rate of $186.47. He said that is not correct and not what we are charging for this weekend. I advised I have a confirmation number? But it did not matter. So here we are at midnight - no hotel rooms left in town due to tournaments. They knew exactly what they were doing. We had no choice but to stay - upon getting to the room - we were given a STUDIO - no separate bedroom. No desk, no chair. My husband and i had to work that next morning on our laptops from the bed. The bathroom was dirty complete with a spider i nearly stepped on. We were overcharged for a smaller room and management - Kari Smith refused to correspond with me. I travel a great deal for work without complaint - I have never experienced such lack of customer care. She never bothered to return a call or email to discuss how this could have happened or even discuss. The only redeeming quality of this hotel was the restaurant- the staff was super friendly, food was great!

The very front unloading area is kind of small. The lobby area was very clean and organized. When using the elevator you have to have a guest room key to be able to access any of the floors. We had the king size bedroom and the bed was very comfortable and the room was very clean. The hallways and elevator were clean also. When parking in the parking ramp make sure you have the motel validate it so you don’t have to pay for parking.