This resort is a scam. I don’t know how to say it any clearer.
On RCI, it is listed as a Silver Crown Resort with “unparalleled amenities,” with “an award-winning BBQ restaurant onsite.” Studios and 1 Bedrooms are listed as available, with pictures of elegantly decorated rooms, furniture, and restaurant. Food, by a pool, in a restaurant, at a nice resort, all looked nice.
We booked a 5 night stay in a Studio through RCI, with a $299 exchange fee, and disclosure that for the 5 nights stay there would be a $105 housekeeping fee and a $100 security deposit.
A week before our arrival, we were informed by the Resort that even though we reserved a Studio, it was more like a hotel room than a Studio. Regrettably, I decided to not cancel my reservation after the Resort disclosed this misrepresentation in their RCI listing.
Upon arrival, we were informed that many of their advertised amenities were “closed for remodeling”—including the restaurant. The Resort misrepresented this in their RCI listing, and they did not disclose the closed food/restaurant amenities when they let me know the lodging wasn’t actually a Studio.
Additionally, upon arrival I discovered the security deposit had been misrepresented. It was $250 instead of $100.
However, they informed me that our room had recently been remodeled and was really nice.
We figured that maybe we could have food delivered to the resort, and maybe we were at the end of the misrepresentations.
We drove across the Resort to the building with our room, dropped our luggage, and went to downtown Tucson to eat.
A couple hours later, when we returned to the room, we then recognized the extent of the scam.
The room was less than a remodeled 40 year old motel room. The bathtub was decades old and very stained—not going to want to sit in that.
The “remodel” was slapped together, with as poor attention to detail that even the bedside lamp shades were different colors—white and a dingy beige.
The room had a shared door with the adjacent unit that was locked, but the insulation between the rooms, and with the door was so poor that we could hear nearly everything that was happening in the adjacent room—which meant that they would be able to hear virtually everything from us, and we would have little to no privacy.
To top it off, there were 2”+ diameter spiders at the door. Not going to walk around barefoot in that room, nor leave our luggage on the floor.
We contacted the front desk and told them that we were leaving and told them why. We expressed that we understood that the young women at the front desk couldn’t do anything to fix the problems and it wasn’t their fault, that we needed to be able to sleep without loud noise from the adjacent unit, that we needed privacy, and that we were leaving.
They told us they would cancel our stay.
For the about 3 hours that our luggage sat in the room, they charged us the $105 housekeeping fee and a single night room tax.
We contacted RCI about the misrepresentations and they told us to contact the Resort to ask for a refund.
We contacted the Resort to ask for a refund and they told us to talk to RCI.
Today, 4 days later, the Resort is still misrepresented on RCI’s website.
It is a poorly remodeled, worse than 40 year old motel room, with a stained tub, spiders at the door, and absent the amenities represented on RCI. You may not be able to sleep if the adjacent unit occupant is loud, and you will have very limited privacy yourself.
It’s a scam. Stay away.
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