Hilton Garden Inn Dallas/Duncanville

Perfect area

Parking was small

Well upon arrival things was a little not write as far as my booking. Booking.com messed up and Jeremy the manager step right on in and made sure our stay was great. Very professional. Everyone there was just on point. No complaints from me.

I have no..

Fairly good hotel. My actual rating would be more like 4.5, I guess. Only two issues. One, they only have two elevators on site, and one of them kept breaking down. There was a convention going on and a lot of us were up and down, which probably put a lot of strain on the system. The stairs were an option, but both were at the far end of the building and the first floor entry ended up being only accessible from the outside. The other issue was that I feel that the bathrooms were a little cramped. I have been in fancy hotels of the same level and many of those were much bigger. I like bigger restrooms, ones where you can actually share the space with another person and not feel claustrophobic.

Amazing service room was left clean the second day as told and I was helped immediately when asking for a refund for my father who couldn’t make it.

Good Location, Clean and Neat

Internet was out. Not working. they did not tell me this at check-in. The Internet was important to me at that time.