Hilton Garden Inn Dallas/Duncanville

I was able to get a good night’s sleep.

The shower had pieces of hair throughout. Bring shower shoes.

The staff was great very accommodating and receptive to any questions we had.

Nicole helped me today . I had a great experience she was so caring and kind when we had a remote issue she came and dropped the remote off with no hesitation.10/10 Amazing experience

I want to give a honest review so I can explain why this score was given. For a few years I stayed at the Hampton Inn which is almost next door. But recently after staying there I realized a change needed to be made. It is extremely important for me to have professional service a clean room and safe and quiet place. Under the management at the time this was not the case. After planning on visiting the Hilton Garden Inn I decided my next visit I would try this location. First of all I was greet by Jeremy who was so pleasant, friendly and funny. That was my first positive, Secondly he made sure to accommodate us on our request WITHOUT hesitation. Then I met Matilda, I believe that was her name, I received the same superior service, last but not least Nicole again same superior service. I really was not expecting this from EVERYONE based on my experience at another location, but this was wonderful. Immediately walking in the hotel the lightning was bright, clean and inviting. My room was the same way because I CHECK EVERYTHING, mattress, tub, toilet, sheets and under the bed for dirt. This may seem like much but when you travel and has bad experiences you check. IT WAS CLEAN AND VERY COMFORTABLE!!! I amso upset that I spent so much money and having to clean up my room and to come here spend less and have to do NOTHING but relax was great. I didn't do the breakfast, but I heard it was nice. You WILL NOT be disappointed coming here.

Easy check in staff was nice