Costa Club Punta Arena - Todo Incluido

the room was really nice. I loved the big doors that opened really wide, the beds were really comfortable, the room was very clean I really appreciated the room cleaner. the staff were very helpful. above and beyond for the rate they charge.

no complaints.

The food was great. I would have like the other restaurant to be open more days than just one day during our 8 day stay. The Italian restaurant was open most of the time. Service was great.

Not enough sheets in the bed. They did it just the last couple of days. I could have asked for that but I didn't. I am sure they would gladly have done it. They were also short in hand towels.

Lots of space at the pool area during the day.

Food options limited at the buffet. Time the buffet was open/closed. Son got what we believe was food poisoning at the Italian restaurant at the hotel the night before we had to check out. The hotel was not willing to discount us on a day pass so that he could rest in the room and recover. We were not looking for a freebie. We were concerned for our son that needed to rest before our flight out that night.

Room was pretty dirty with thin, dingy looking linens and the bathroom felt gross. It overlooked an overcrowded pool that was full of raucous screaming and some guy with a microphone riling up the crowd more. That night I didn’t sleep because there was a full on band playing until all hours of the night, it seemed like a wedding? The room wasn’t sound proofed at all, I might as well have been laying on a cot in the middle of the stage downstairs. If you’re going to allow loud, late parties like this then you have to at least warn the guests whose rooms overlook that area. This place is basically a glorified party hostel and that’s fine, I wish they had just been clear with their marketing because it’s not what I was looking for.

Location is good

Food taste, and tortillas were cold almost all the time

Great staff and location.

Bad spotty WiFi. Rooms are dated. There was work going on in the room adjoining ours and we were woken up at 8am EVERY DAY to the sound of drilling and hammering. We were told we couldn't switch rooms either though we were willing to go to a one bedroom suite instead of two just to get away from the noise. Couldn't nap during the day either due to the constant work.

Nothing

A family of 5, we made our way from Texas. We are not spoiled people but what we experienced is something that will take time to recover from. The place was smelly and dirty. It was not possible to breathe in the room we got. We left an hour later. They charged us the full night price. Huge heartache. People, you have been warned. ***Don't come to this place, not even for free***

Everything was dirty, we got food poisoning and it was very bad

The food was exceptional and the drinks were good

The rooms were very confortable, there was one missing pillow, and towel, the phone did not work so we could not call the front desk, the wifi did not reach the room either, the mattress was old and the furniture as well