Hotel Riu Tikida Garden - Adults Only - All Inclusive

We have just returned from Tikids Gardens after 7 nights at this hotel This was our first time in Marrakech, and we were pleasantly surprised by the hotel as well as Marrakech. The staff were always smiling and always went above and beyond with customer service. The room was of a good size with a balcony overlooking one of the pools. It was cleaned on a daily basis, and although the furniture looked used you shouldn't expect anything else unless you want to pay a fortune for 5star luxury. The food was of a good standard and plenty of Moroccan flavours evident. There was very little English food, which is was ok for us. The All Inclusive drinks package was plentiful, especially for a Muslim country. Our wine glass was constantly topped up during the evening meal . When you asked for water at the bars you were given one litre bottles. The TUI staff were very helpful in booking excursions, and very knowledgeable about Marrakech. We booked a trip to the waterfalls which was well worth the amount paid as well as a half day history trip around the Medina. A walk round the Medina was an experience, and a must do, don't worry if you get lost as the local shop keepers are always willing to help and not pushy trying to sell their stock. If you go to the main square, avoid the snake charmers and guys with monkeys as these are a scam. Overall we had a lovely holiday, and are planning on returning to both Marrakech and this hotel.

The hotel itself is very good with excellent service. Rooms are excellent and cleaned daily to a high degree, only problem for me was the beds were hard. There are about 5 pools in the complex but we preferred the quiet pool, no music or distractions. There are pool attendants at all the pools who go out of their way to ensure you have all the comfort you require. Only blip is the towel station. If after laying on your sunbed for the greater part of the day and you wish to change your towel the person at the towel station has no clean ones available. Why they did not get more towels when their store was running low is beyond me. One thing, the water is not heated in any outdoor pool, only in the indoor pool. There are 2 restaurants and a pool drink/snack bar ( which we did not use as there was lots of flies around). Breakfast is served in the main restaurant ( which unfortunately resembles a canteen) and is varied and quite good. Lunch on the other hand lacked variety and food was never hot. Dinner was delicious and was served in a different restaurant. The difference with lunch and dinner we could not understand. Check in is a breeze if you are a RIU member. Entertainment was very good, when they had entertainment, otherwise we got a bit fed up of Bingo in whatever form they used. The hotel itself has an excellent app which you download. if you had any problem at all you god send message on the app and it was very quickly and efficiently dealt with. An excellent addition to any holiday, congratulations Rui on that on. We used it twice and was astounded how quickly our problem was sorted. The hotel itself is located in a very run down area, not ideal for looking around the local area.

Un personnel aux petits soins et une cuisine extra.

Hotel was lovely and the pool area was beautiful. The reception area is beautiful and the bar area has lots of seats and lovely decor. The pool area was beautiful with plenty of sun loungers, we did visit in February and the hotel wasn't full, so probably busier in the summer months. Pool bar was great, good selection of drinks, the gym was ok and there were lots of activities and classes around the hotel. Room was lovely. Bed was comfortable and great channels on the tv. Staff were amazing, the whole hotel was spotless. The only issue the whole time we were there was with the spa. We booked a couples Hammam and massage. Reception staff in the spa were not very helpful or approachable which made it awkward booking as we wanted more information on treatments and they didn't really want to speak to us just gave us a spa menu which didn't have much info. We arrived for the treatment and had the Hammam which was amazing, then were taken back out to use the loungers while we waited for the massage, then someone came and got my husband and he pointed to me and said it's a couples massage, the therapist said yes someone else will come for her, I waited for more than 20 minutes then eventually went and asked someone if I would be called as it was a couples massage and we specifically asked for the massage together, 5-10 minutes later someone came and got me, I was taken into a dark room with no light on, the therapist then turned on a light and I was in a double room with 2 beds and a curtain down the middle, this was the main light on, no oil burner on, no candles it was very strange and the room was freezing. The massage therapist came back I said where his my husband and she said yes soon, then she started the massage, I had to say twice I was cold and she still didn't heat the room, we paid for two 60 minutes massages, i get massages regularly at home and I can say that there is no way that the person massaging me is a trained masseuse, at points she was actually poking me with one finger, it was very strange. Then all of a sudden the massage ended, light turned on and she walked out, I was very upset to the point of tears as this was for an anniversary and cost a lot of money and was really awful and not what we paid for. I was taken back out and my husband was waiting, he was upset too and had asked several times where i was, my massage lasted 35 minutes and we had paid for 60. We went to the spa reception to ask why we didn't get what we paid for and the staff were extremely rude and told us to come back as they were going for lunch we explained we came back later and were told again come back tomorrow and we explained we were going home the next day and they didnt care or want to help at all. We had a lovely holiday in an amazing city but have to be honest the last 2 days of the holiday were over shadowed by the worst massage and spa experience we have ever had and considering it cost a few hundred pound it was very disappointing that the staff were so rude and unprofessional towards us. I really expected more for a TUI blue spa. I would stay again but I definitely wouldn't use the spa I would book an excursion to a spa in Marrakech.

Goeie locatie om tot rust te komen na de drukte in de binnenstad. Mooie kamers en zwembaden met goede ligbedden . Vriendelijk personeel aan de balie. Heerlijke hammam royale in het hotel . Taxi’s uitgang hotel .

Het middagmaal vonden we niet zo top. Avondmaal maar 1 x genuttigd. Plastic bekers op het terras van het hotel.

Tout était parfait.

All in all we had a great stay, and Marrakesh is a great place. We met lots of great people at the hotel, it’s kept very clean, evening food and drinks are good. Bar and wait staff are amazing. Reception not so much - I had asked to change MAD to GBP and told to come back half an hour later, same receptionist then told we when I came back that they couldn’t, only GBP to MAD - frustrating and something to be aware of. We bought a pair of sunglasses in the shop onsite (not cheap), wore them once a few days later and both arms snapped. Took them back to the shop with proof of purchase, said nothing they can do as it wasn’t the same day. Buy elsewhere. The place is spotless however flies and wasps are an issue. Nothing they can do about that, with the pool surrounded by trees. We’d try and bring some better repellent next time. Entertainment could be better of an evening, ends at 11pm but the bar stays open till 12pm. DJ Dave and the karaoke were our favourites. Most of the TUI reps are great as are the daytime activities, get the TUI blue app to see them all. One rep was seedy, that’s all I’ll say! Overall we’d definitely come back for the atmosphere and friends we made during our stay if we could catch a good deal.

We just returned from Marrakech yesterday and we had the best time at Riu Tikida Gardens! The pickup from the airport was prompt and the coach driver also gave a little commentary as we drove past various landmarks. Check in at the hotel was quick as I completed all the details online. I requested a quiet room with privacy which is exactly what I got! The room was right at the end so there wasn't anyone walking past our door, it was complete silence day and night, apart from the call to prayer, which was nice. The balcony had loads of plants in front of it so it was really private. The hotel provided us with some food and drinks which was great, we arrived late at night so it was much appreciated! We joined the meeting with the TUI rep in the morning which was really helpful and informative. We ended up booking the history tour for half a day. The guide was really knowledgeable and funny, I would highly recommend it! The food at the hotel was amazing! We have a couple of Coeliacs in the group so we couldn't eat gluten. As soon as we walked in, the manager Rachid would make a beeline for us and grab the head chef who would take us round the whole restaurant, going through every dish telling us what we can and can't eat. I can't thank everyone enough for their help! They took it very seriously which was good to see. They also made gluten free pasta and pizza for us, as well as gluten free desserts that were kept in the back! The hotel has had a major upgrade since the last time we visited in 2019, it's so spacious and clean. The gardens are beautiful and on the days we didn't leave the hotel, we walked around the gardens in a loop and easily got 10,000+ steps in before lunch! We also visited the spa for massages and facials which were reasonably priced and really relaxing! We visited Mohmed's shop which is on the left as you leave the hotel grounds. He was really friendly and can also organise tours and days out. We all had the most amazing time and will definitely be returning soon! Thank you to absolutely everyone who works at the hotel for looking after us!

My second ( and it won’t be my last) break to this wonderful hotel at the end of March. It is so very beautifully looked after, and the staff are fabulous. Never a battle for sunbeds, waiters and waitresses so friendly without being smarmy. Gardens STUNNING! It’s the 1st time I’ve taken my husband, and he loved it too