Riu Palace Aruba - All Inclusive

Buen servicio

Todo bien

Todo , atencion y limpieza Sin dudas palm veach es la mejor playa de aruba

Pileta sin climatizar muy fria

Convenience

Construction going on in property

Beautiful experience. I just left this resort and the staff, food, pool, ocean were great. I booked a jr suite with ocean view and balcony. We had to change our first room, 3rd floor of the main tower. It’s the only floor not renovated, and there is no balcony. From that room I understand the other reviews of a mildewy odor and dampness. We didn’t experience any of that outside of that one floor, which is going under renovation soon. The staff was very accommodating. Renovated rooms are very comfortable and clean. The whole resort- bathrooms, lobby, restaurants, elevator…spotless. Ocean is gorgeous, plenty of chairs. I’d highly recommend a stay here for the price. It was an overall amazing trip.

I love RIU Aruba with my whole heart. We come back every single year because of the people who work there. They’re the nicest most fun people I have ever met. I can’t wait to come back next year and see everyone again. The rooms are always nice and clean and the pool is so much fun. Very nice place with even better people

Our stay at Riu Palace Aruba from December 30 through January 5 was extremely disappointing and fell far short of the standards advertised and expected from a resort carrying the “Palace” pr "Riu" branding. We traveled as a group of six adults and booked three rooms, 517, 518, and 356. From the beginning, it was clear that the resort was not operating at full capacity, yet this was not communicated prior to arrival. Two out of the three specialty restaurants were closed for the duration of our stay. This drastically reduced dining variety and led to repetitive meals, long waits, and overcrowding at the limited options that remained open. For an all-inclusive resort, dining variety is a core part of the value proposition, and that value simply was not there. In addition, both the gym and spa were closed for renovations during our stay. These are not minor amenities. They are key features many guests factor into their booking decision, especially at this price point. Had this been disclosed clearly in advance, we would have chosen a different resort. Discovering this after arrival felt misleading and removed major elements of what we were paying for. Cleanliness was another consistent problem. Public restrooms were frequently dirty, common-area surfaces were poorly maintained, and overall housekeeping standards did not align with what is expected at a resort of this category. This was not a one-time issue or limited to a single area. It was noticeable throughout the property and persisted over multiple days. Bar service was particularly frustrating. Service was slow, inconsistent, and inattentive. The quality of the drinks was equally poor. Cocktails were routinely overwhelmed with alcohol while lacking any balance or flavor. Rather than feeling like properly crafted drinks, they tasted rushed and careless, which only added to the sense that guest experience was not a priority. We raised our concerns directly with Santana at the front desk and requested to speak with a manager. Despite multiple issues affecting multiple rooms, we were never given the opportunity to escalate the matter. The absence of any meaningful management engagement was unacceptable and left us feeling dismissed rather than heard. Between the closed specialty restaurants, unavailable gym and spa, ongoing cleanliness issues, poor bar service, and lack of management response, this stay did not come close to delivering a palace-level experience. Significant operational oversight and service improvements are clearly needed. I would strongly advise RIU management to investigate this property thoroughly, as the current guest experience does not align with the brand’s positioning or pricing. Based on our experience, I would not recommend this resort to anyone. If you are considering booking a trip here, my strong advice is to research extensively and select a different property. This resort does not deliver on its promises, and the likelihood of disappointment is high.

La habitación

Precio vs experiencia