Riu Palace Aruba - All Inclusive

Excellent staff every everybody was kind and smart. The place was always being cleaned. The food was decent for an all-inclusive. It was a very good value.

The Wi-Fi was awful and if you need a room with the bath tub go somewhere else

location and room

no wifi. bad food. no refund even though United Airlines asked us to leave earlier due to snow storm in NY area

Todo

Todo me gustó

Perfect

Perfect

The staff and the environment was very relaxing. Clean resort, decent food and overall satisfactory experience. One staff member that stood out the most was Dulce she was vibrant and committed to a good time. I wasn't drinking alcohol and she made me feel included by making a delicious non-alcoholic drink. She is very sweet and a great representation of the resort. Thanks Dulce for a great time. Juan was also amazing during check-in. He recommended some great places to eat on the resort and was always friendly.

I enjoyed the fact that there was such a great variety of good and tasty food. My children enjoyed the place

We everyone goes to eat buffet style, there were no hand sanitizers near by for people to clean their hands before serving themselves. Also that some nights we were not able to get into some of the restaurants because they were full.

Great experience. I've been to the Holiday Inn and the Riu is seriously the way to go. The best balance for what you want in an all inclusive resort. Room was always clean and stocked up. pool and patio was always cleaned. Food was great for a buffet. the best value. the staff were always friendly and happy. and the beach is beautiful. beach chairs and umbrellas are free.

Our first visit to Aruba. We chose this location for a couple of reasons, choices for dining, a spa and the beach. I will stay by saying that our room was very nice, the shower and bathroom in general was lovely. The balcony was clean and very nice. The bed and pillows were nice. I know this may sound crazy but I wish there had been a light blanket. With the air and fan I needed more at night. With that being said, I never asked for one and I had a travel one I used. Next, food. The bars and coffee counter are great. I lived Costa Caribe drinks and the rum punch down by the beach. The main dining room had many options, loads of seating and everyone was super helpful and attentive. I really enjoyed having a fresh passion fruit, the many bread options, I love the mango sorbet. There was a lot to choose from and I have no complaints. We also dined at Krystal (the steakhouse). My critique is not regarding the food or service per se. There is an app for the hotel and the restaurants are listed with menus. There is also a menu at the door. We had looked it over and kind of pre determined what we would like. When we arrived we were handed a menu with 4 or 5 options that had no description or detail. I was googling what things were. Nothing we had looked at on the app was on the menu (surf&turf, 8 oz filet). So we made our decisions. The food was good, my husband felt his dish was a little strange, like it didn’t quite fit cohesively. It was good but a bit off. Dessert was completely underwhelming. We ordered a fruit something with mango puree. It was literally a cup of diced fruit. The hotel is doing a great job of using reusable cups at the beach and pool, little stands to leave them when you finish. The hotel is clean and the grounds are very nice. My only other note is possibly just me: every time I walked into the lobby I thought it smelled odd. Maybe the cleaner used or something but, to me, it smells bad. One final note; there are some things that need to be explained better upon check in. Example; to turn on the lights you need to put your room key into the little box on the wall and click it down. I had to call the desk to ask about having no power. Perhaps noting that the gym is under construction and you can use the one in the adjacent property. It would be nice to know what activities are being held in the pool area daily, and also that if you take the elevator to L1 you are at the pool and restaurant level. Overall, this was a great stay. Once we figured things out it went smoothly and we totally enjoyed our stay!