El Monte Sagrado Resort & Spa

Large area

Very very dated Lack room lights Very dark

Beautiful property!

Bed was fantastic, ordered dinner and they did accommodate my gluten free request but very pricy for what I got. Pet friendly.

Printed information about the property was very vague, not much information available about the free shuttle they offer,no hours posted for the spa, and they had a "Gala" during my stay right out and under "my peaceful" room very noisy for both days during set-up and the event. Always ask if there is something going on because if your going for peace and tranquility that might not be what you get.

Beautiful outdoor landscaping and enjoyed the music throughout. The bathroom was a nice size.

The toilet was running and unfortunately soumds like that keep me awake, turning off the water behind the toilwt did not help, it kept me up half during the night. I told Angelica at reception in the morning about 10am. When we came back that night the toilet was never fixed and it kept me up again that night. When we were checking g out she really didn’t accept any responsibility and admishe did not follow through to see if it was fixed or ask anyone else to when she left. Only after I asked her name did she take about $38. Off our room and apologize. She said she would ask her manager to take off another $38 for the second night fee but she did not follow up again with me and let me know if that was approved.

Everything

The grounds were well-kept and beautiful for a stroll and the room was spacious and well lit, with a decently sized shower and really attentive valet and luggage service for guests.

The map of the grounds could be improved to be easier to understand, housekeeping could also pay closer attention to the sheets to ensure no staining as we found during our stay, and areas where dogs are not allowed to poop should be monitored more closely to ensure that is enforced.

It was clean, large rooms and great staff

Nothing