Royal Mirage Agadir

it took us 2 hours to check in. then changes our room twice . No A/c there fore we left and got another hotel. It was one of the worse experience.

Not the best of hotels, very old and wifi doesn’t work at all in the rooms, hotel staff not the most friendly. Best thing about the hotel was the location.

We checked in 11:00pm. The hotel receptionist asked me what kind of room. I was surprised because they have it on the computer and still he asked me. I can’t check it on my phone but I know I my reservation was sea view. I have 2 rooms reserved but we had no sea view, 1st floor and the tv was not working. I have to call for help desk to complain about the tv not working. I was about to take a shower and found out how filthy the towels were as I took pictures of it. I called and wanted to talk to the manager but they will be there the next day. The following day I went to the reception and told them about the rooms and all my complaint. I was surprised when they said they were fully booked that’s why they did not have the room. The rooms were paid for so it’s not our fault. I travelled to many places but this was the worst ever with sanitation, service and professionalism. This hotel need to be rated 2

After finishing our stay at the mirage we are very disappointed not having spent the extra money on a better hotel. We had to change room after the first night due to too much street noise and since the doors to the balcony were not able to close shut we did not get any sleep. Personel are very helpful and smiling. Room no. 2 seemed better and with pool view, however as the sorrunding discos started their every night playlists and with a door not leaving any noise out the sleep was brought to a minimal. I there's one thing you want on a holiday, it's sleep. This may sound like a grumpy man but I'm only 34 and still I'm was bothered by the noisy surroundings. Food wasn't all bad but the morning buffet had leftovers from the last night's buffet however with a decent omelet stand (yay) and a pancake if you will. All in all the description of the royal mirage are lacking crucial details about the conditions of the hotel and nearby discos. Old showers when showering and maybe you get fresh towels each day otherwise you just call the reception and they will bring you. The hotel needs to be visited and redescriped in the details before booking and set to a only 3.5 or at max 4 star hotel. Not the best stay but agadir has some history and with it's charming settings 6 days were brought to an end but for another visit the royal mirage is not the place I would stay again.

Dirty food, filthy furniture, grumpy staff, old This place is at best 2 star and I'm generous. The beds were clumsy, the rooms loud, everything is filthy, from the lobby to the rooms to the pool area. The doors are like cardboard. It's not 24h all inclusive ... The guests looked miserable, the staff were unfriendly and unhappy too. This place is actually the most miserable place I have ever had to stay in - the hotel does NOT look like the pictures, trust me! I add pictures to prove it. The food was dirty too, the eggs were over cooked and black on the inside. The bread was out of date. The tomatoes still had clay on them! no water. This hotel is just 1 star no more

Strandferien gebucht. Städtetrip erlebt. Es hat nicht übereingestimmt mit den angaben.

NO WIFI in the room, in description there is but in room there is not. AC is very bad, alomst no air. Bathrum is very dirty. The hotel has only one positive and its the location

Hotellet sto ikke i stil til et femstjerners hotell. Servicen og organiseringen var svært dårlig, Marokko tatt i betraktning. Hadde ikke romkategorien som var bestilt, lite serviceinnstilt betjening (resepsjon) følte oss utilpass og i veien. Mye støy fra karaoke i resepsjon/ bar området. Design og interiør på hotellet var svært godt, men dårlig service og kundebehandling ødelegger for et hyggelig opphold.

I will definitely not recommend this hotel. I have been tourism hospitality over 20 years and this is not more 3*. Hotel has not been renovated since it was build I believe. Rooms are terrible and many parts are broken or not working. Service mentality is zero! We needed boiled water for baby and we had to go to a nearest restaurant to get boiled water. Everything was strange. Open buffet is terrible. We ate outside. No higjen. Terrible experience. Never again.

I stayed in this hotel between 28th Nov and 2nd Dec. The temperature was relatively low but not cold. The main problem I had in this hotel was the state of the facilities. In my first room, I was very close to the street traffic and couldn't have a decent sleep all night. Note that, a lot of people use VERY LOUD motorbikes in Agadir and they keep driving them all night. It was like a constant and continuous VROOOM VROOOOM inside the room. The mechanism of the bath was old and broken and the water failed to come out of the sprayer. The heating was not functional and at night it really became cold. Next day, I asked to be moved to a more quiet room. This time I was placed in a room towards the pool and sea. That was definitely quieter. However, the staff was not happy to move me and said "Ohh you are an economy class visitor, what were you expecting?". Seriously, this was a very very problematic response. I was never told that because I am getting a "DEAL" in expedia, I will receive bad treatment. The idea of a deal is that you are getting the same service for a cheaper price. If I am getting worse service for a cheaper price, well then what is the DEAL? The hotel served me old, almost torn towels, no slippers, no shampoo, no soap bar. All I had in the shower was liquid hand soap. A free safe was included, which I never needed. The breakfast was minimal, way below my Turkish breakfast standards. Overall, I spent 4 nights, bearable, but not pleasing. I will not repeat this.