Hilton Garden Inn Freeport Downtown

Friendliness

Breakfast was horrible Coffee was cold. Eggs were old and hard. It was a waste of money.

Breakfast was very good

We only had room service one day

It was very close to downtown. Staff was very friendly.

Decor seems not to have been updated lately. No exhaust fan in bathroom.

The location , the cleanliness and the friendly staff

Nothing

Location

no hot tub

This was the first time we'd stayed at the Hilton but we decided to try it when the Best Western was sold and went quickly - and badly - downhill. We have a dog so we needed a dog-friendly hotel, and we were surprised and delighted with how dog-friendly this hotel is. Everywhere we went staff greeted us and our dog and there is a convenient area on the property to walk dogs, along with a can for dog waste disposal. The restaurant off the lobby serves an excellent breakfast and there is free coffee in the lobby. The hotel grounds and rooms are well maintained and clean. The Hilton is centrally located just a couple of streets down from Freeport's main shopping area. The hotel has a small but well equipped fitness room and a pool. Our room was close to these amenities but we still found it to be quiet. There is plenty of parking in the lot right across the street.

Hilton has not responded to Booking.com to confirm that one of the two rooms booked was canceled. The owed refund of nearly $1,000.00 has still not been credited.

My grandkids loved the pool and breakfast