Hilton Garden Inn Freeport Downtown

Love the rooms, plenty of space and so clean! Feels like home! We love staying here every year for our anniversary… the best place to stay easily in Freeport!

One complaint: The breakfast has changed from prior years… previously, the waffles for example were large, homemade waffles (and delicious). This recent stay, it was a frozen waffle just heated up and a let down to be honest. Not sure if that was cost savings on the part of the hotel but the breakfast had been a high point for us… unfortunately, not this stay :/

Comfortable midlevel hotel with excellent customer service. The rooms are clean and comfortable. The showers are excellent. But most important is the quality of the staff. They are friendly and extremely helpful. Had a major hassle with a booking through Expedia (who I will never use again!) where I ended up not only being billed twice but my reservation was never communicated to the hotel. However the front desk staff were both very patient and very competent in dealing with the situation. And the assistant manager was also very helpful in clearing things up with Expedia and the billing problems their incompetence created. I highly recommend this hotel and will certainly be staying there in the future.

Breakfast was very good

We only had room service one day

Friendliness

Breakfast was horrible Coffee was cold. Eggs were old and hard. It was a waste of money.

It was very close to downtown. Staff was very friendly.

Decor seems not to have been updated lately. No exhaust fan in bathroom.

The location , the cleanliness and the friendly staff

Nothing

Location

no hot tub