Comfort Suites

I’ve stayed a total of 3-4 nights at this hotel over the past couple weeks and every night I’ve been here it’s been very uncomfortable in the rooms as the ACs have barley worked, been in a different room each time. Will no longer say at this hostal going to look got a new place to stay next time I come into town.

The rooms were amazing! Staff was so pleasant!

The room door was hard to open. It was an average place to stay for one night.

Management is grossly inadequate of front desk training procedures. Booking was made through app, which states credit card is used for reservation only, which I did. So we arrive at hotel, check in, explain to the girl I would rather pay cash for the room. No problem! She accepted $100 cash deposit, and explained balance would be due in check out, after room was inspected for damages from the cleaning staff. Awesome, sounds great! Upon checkout, the warm body at the service desk couldn't decide which story she wanted to stick. First we explained about the deposit, which was located in cash drawer, then she called cleaning staff for clearance for remainder of bill. Then, she told us the bill was already paid, from a card that's doesn't belong to anyone in our party. And that, their hotel doesn't process payments in the form of cash, it's strictly credit card. Um.... Then why did you call cleaning to verify room was clean for remaining balance? Isn't that what credit cards are for? Discrepancies and incidentals post check out? My supposition is, she saw credit card, then closed the ticket. And instead of just apologizing, or offering a solution to fix it, she compounded the issue by spinning a web of lies that she ensnared herself in. If it was accidental, no problem, we move on. If it was just "the new person" who checked us in, as she accused, I could accept that, if her actions while we checked out made any sense instead of being counterintuitive.

First of all, this property was bought out and they don’t have any signage that shows the name Hawthorn or Wyndham- we came in late at night after a long day of traveling and literally drove in circles trying to find out hotel because the sign out front said a different hotel name. When I finally went in to ask where our hotel was- the girl at the front desk told us we were in the right place. When I mentioned the sign out front saying a different hotel and how they should do something about it, she just shrugged her shoulders and handed me my key. No apologies, no empathy- nothing. Very rude and has such a cavalier attitude. Zero customer service!

Bathroom was dirty - rust and mold.

This property was sold under renovations. It was not a Hawthorn Extended Stay by Wyndham. We were not informed if this. At check in we were told that it was bought by LaQuinta. I rented 2 rooms for the night of July 31, 2025. The outdoor sIgn was covered up which gave the appearance of the hotel not in business. For fear of not getting reimbursed for canceling we decided to stay as we had an event to attend Thursday night with no time to search for another hotel. The carpet was stained & worn with rips. The metal door frames on the bath was corroded & rusted. Plumbing fixture in the room & bath were worn & corded.The bathtub & commodes bowls were stained. Food was below average. Front glass doors very dirty. Closet was stabilized with a board. Do not understand why this facility was even advertised on Hotels.com and available. Unable to upload photos…. How convenient. I have photos would be delighted to send the CEO of this organization.......Pitiful place.

The location was convenient

Hotel sign was out, it was hard to find at night.

First stop of 4 nights, only complaint was bathtub drain wouldn’t stay down, had to hold with foot. A lot of wasted water:(