Great Wolf Lodge Wisconsin Dells

The people were friendly and water park was ok But the food was terrible Both dinner and breakfast at wood fire grill Said on voucher for breakfast buffet or order from menu They only brought food family style It was terrible

Great employees

DO NOT PURCHASE ANY GROUPON DEALS! If you have ANY issues whatsoever, you’ll be given the runaround and told it’s not their problem by both the hotel and Groupon. My daughter got sick and we wanted to still keep one night of the reservation, not both, because she was almost feeling better. They would not honor ANY of our reservation if we did not check in on the first night. So we paid all of this money for NOTHING! We went back and forth with Groupon and the hotel and no one would help us. We paid all of this money for absolutely nothing. We will NEVER AGAIN purchase anything from Groupon nor will we stay at Great Wolf. They are happy to take your money and not fulfill any service. It’s a scam.

We had a room with a full kitchenette while the room is nice, but for kitchen, they didn’t have a spatula in order to flip her pancakes or eggs in the morning. We called room service and they told us that they did not have any more spatulas the dishwasher can I get the dishes really clean and we rinse them off so there should’ve been no reason why it didn’t get cleanand the elevator took us 15 minutes of waiting to get on and when I book your video the photos that they showed in the room that we picked we didn’t even get what we wanted. They gave us a different room. Then when we talk to great Wolf, they told us. They have no control over that but they could charge us to get the room that we wanted I said isn’t there a way on how you could have complementary something for us because this is the second time for you guys that our rooms have been wrong and we had to pay for parking per day. That’s ridiculous they didn’t have a lot of outdoor stuff or indoor stuff, but I guess maybe for someone that doesn’t have very high expectations. This place would be fine.

Lots of stuff for kids to do

We have stayed many times in the past and have always had an excellent experience. It has been a few years and we decided to come back. We were disappointed unfortunately. While we didn't have any major incidents, Great Wolf Lodge has gone downhill on many fronts. We did not realize that they now offer day passes to non-staying guests. The fact that they kept it inclusive to overnight guests only was one of the reasons we decided to return. Keeping it for overnight guests only kept it less crowded and cleaner in our opinion. It was way too crowded for our liking and there was food on the floors of the waterpark, which I never one time saw anyone clean it up. Sad. The room itself was clean which was nice. The staff at the front desk were very inconsistent upon check-in. While I heard one employee give many details about the stay, the employee who checked us in gave very little details. Many things I would have not known had I not heard the other employee telling another guest. And lastly, was VERY disappointed that Great Wolf Lodge now charges overnight guests $19/night to park in the lot. This was not a thing in the past. I can understand charging "day pass" guests, but charging overnight guests that already pay almost $400/night is ridiculous! Unfortunately with these points, this will be our last time staying at Great Wolf Lodge. We will seek other options in the future.

The Good: -The waterpark was perfect for my 2 and 4 year old kids -They loved the extra special kid events - the dance party and the show at the clock tower especially -Every staff member that interacted with my kids was wonderful -The lifeguards at the pools were incredibly attentive which I appreciate The Bad -Rooms could definitely use an update. Even with the air on, our room felt muggy. Not awful, and an ok trade for the fun that our kids had. -On our last day we left the room around 8:30. We had taken 4 towels from the waterpark (you have to check them out, to ensure that they get returned). If you don’t return, you get a fee of $15/towel. The waterpark wasn’t yet open to return towels, so I text “Willow” who is like texting the concierge, to say that we had four towels that we left in our room, unable to return. They responded to say that we needed to bring them to the front desk or we would be charged. I responded to say I had already left, and got a response that said “then you’ll be charged.” I responded that I was frustrated but turning around because I didn’t want to be charged, and asked for a manager to call me so I could talk about my experience. So I turned around, returned to the hotel, stood in line at the front desk, which wasn’t moving. Eventually, it was 9 o’clock and I was still in line, so I headed to the pool to return my towels. Twenty minutes after I originally text Willow, and 10 minutes after the towels had been returned I got a text that said “we have notified aquatics that all towels have been returned.” Nice, except why couldn’t they have just done that in the first place instead of me adding another 20 minutes onto my two hour drive with kids in the car? Did the towel debacle ruin my trip? No, but it REALLY made me mad. It was unnecessary, asinine, and just poor service. TLDR: kid perspective = 5, adult perspective = 1

Google review summary 4.1 8,183 reviews 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ Reviews on other travel sites Tripadvisor 3.8/5 · 4,877 reviews Reviews Search reviews devyn cardella 1/5 just now on Google When first going here we loved what they offered for families but since then have realized that they will scam you so watch your bank account! We were charge upon check in what they called an "authorization" hold. What we found weird is no one else checking in was asked to do this not even the people we went on this trip with. It is now over 6 months later and they have yet to refund the charge back to us. We were told it was just a hold that would fall off at check out but they 100% charge us. For all these months we keep sending them proof of all charges and even with the evidence in front of them they will not give us the money back. They are claiming it is part of the room yet I have the charge of the room I have showed them multiple times. We have spent months dealing with them and they have yet to fix the issue and they will ignore us for weeks at a time. They even sent us to a person higher up and it has been over 2 weeks of showing him the proof and he has never responded. Very unprofessional and rude as well. Be aware if you decide to go here. It is not worth the hassle. I recommend looking into other places in the dells. Some names that have ignored our issue are: Russell Fusco (the director of guest services) Jessiel Jones Sophia Peyrefette Lizzy Henderson (Guest Service supervisor) Sherryl Sanchez

This hotel has a nice waterpark. It was the first waterpark I have went to, and it was fun. But I want to share this tiny review. The room is outdated. Just like most of the hotels I’ve stayed at in the dells. It’s not great on the inside but it works. I didn’t have many problems, it was just average. -Reviewer, 3 stars

Quick decision for a midweek trip, decided to go somewhere familiar. Since the last time we were there, they've added outdoor pools which were badly needed and very nice. Wish they still had the indoor lazy river. All areas were very busy, but since it was probably last week before school that's not surprising. Room was clean and spacious. Had a situation occur Wednesday night which Security and night staff handled well. Ask for and was provided a wheelchair for our stay; a major help. All staff were very friendly and helpful. Self-parking fee is ridiculous. Really, what are you paying for? That, and the overly-priced in house dining (you'll get more business and coincidentally make more money) by being reasonable. Overall, these are why I gave a 4/5.