Four Points Flex by Sheraton Ishøj

Only parking is free otherwise nothing was good. No AC only small fan. However, too much of security, the door is closed needs a code and at night time there is too confusing way to reach it out for security purpose and sometimes they change the code so it needs time to call them to get the new code. It was bad experience ...

The entrance to the hotel should be better signposted,... very confusing to find, especially as you have to go through the shopping mall that it is connected to. Spent a while looking for it. Otherwise quite a nice, spacious room on top floor with usual comforts. We did not have breakfast.

uncomfortable

I am not quiet happy.

When I pulled up to this hotel or mall or whatever I thought it was I was pretty sure it was going to be a nightmare. I was pleasantly surprised on how easy the check-in was along with the room quality. I ate in the mall and walked around a bit and had a good night's rest. The drive to the airport was easy and the overall stay was good.

This hotel is impossible to find inside the mall it's located in, and once you find it, it's impossible to check in. There is no staff on site (except for 9 am - 12 pm, and check in isn't until 3 pm), and they do not answer their phone. We wandered for about an hour, trying to access the "easy check in kiosk" and had to ask about 5 people before someone staying at the hotel helped us. They had the same experience. Once inside the hotel and the room, we opened the door to the bathroom and the stench of mold that escaped was overwhelming. We wanted to request a room change, so we called the number listed on our door - waited for about 20 minutes on two separate calls, before giving up. Every suggestion on the website and literature in the room said "just contact the staff!" and "visit the reception desk!" and gave the same number. No staff, and no one answering the phones. Later that evening I needed to go to the airport to catch my flight home (which many a traveler is wont to do), and found that I was locked into the hotel on every floor and unable to exit to the train / mall. After trying to call the hotel AGAIN to no avail, a nice security guard found me. He had to escort me to the train through several locked doors and I cut my travel time very very very close, thanks to my trapped disaster. This hotel was exasperating and ridiculous - stay far far away.

Hotel is fairly far from the town, some 30 minutes by S-train. It is in big building with a lot of stores in floor level. Room is simple, as are the others in this chain. We reserved triple room and the third bed was mattress on the floor. Cleanliness was ok but it could be better. The lady at the reception was very kind and helpful.

Does the job for a few nights, wouldn't bring your Mrs, or anyone else's Mrs here on a honeymoon though...

Hotel was ok, great location inside shopping mall. When I arrived shower soap dispenser was only a third full (had not been topped up). Shower towels quite small and thin. Housekeeping had not emptied our very full bathroom bin after our first night. Hotel was not so cheap either.

Not the easiest to find because address information did not work with sat nav and exterior of hotel could have improved signage. However once found we had a pleasant stay and it's close proximity to station made it simple to get to the centre of Copenhagen. Free parking was a big bonus!