The Bridge House Hotel

Clean

Great

The location is great, and having parking included was a real advantage. The room was also quiet, so there wasn’t much noise during my stay. The staff were professional (check-in + check-out), and I had no issues from that perspective.

I booked the cheapest room, so I wasn’t expecting anything fancy. However, the basics were not acceptable. The bed was very uncomfortable, the Wi-Fi was slow, and the room felt dirty. There was also a strange, musty smell, which was very unpleasant. For the price, I would have been satisfied if the bed had been comfortable and the room had been clean; that was really all I needed. There was also no soap provided. I had to use the shampoo from the shower, as it was the only product available. There was no body wash either, and there was dust everywhere. Overall, the room felt so unclean that I did not even feel comfortable taking a shower there.

Nothing

Everything

Nice big room and bathroom and a nice balcony. Very helpful staff.

Would be nice if they had a couple of rooms that you could have pets stay, maybe on the ground floor. Maybe a table and chairs on the balcony’s. Also maybe a vending machine to get snacks from.

Nothing

Dirty rooms, rude staff, had to sleep in my vehicle as bedding in the room was disgusting.

Nothing

On arrival at approximately 11:30pm on Friday, 27th February 2026, I attended the property with my children (8 and 13) after receiving confirmation of my booking, including a room number and key code. After travelling late at night and expecting access to our reserved accommodation, I entered the room allocated to us — only to discover that someone was already lying in the bed. The staff were unaware there was someone already in the room and they refused to believe me. The hotel staff showed a complete lack of care and accountability. Due to safety concerns at the hotel I chose to find alternative accommodation rather than to stay. The hotel advised me that booking.com would handle the refund. I called booking.com and was eventually offered £12 compensation. I then emailed the hotel directly and they have failed to respond. I sent a further email to booking.com who replied to say that whilst they agree with my request for a refund the hotel are refusing and suggested I write a review. Response to LIsa: Thanks for your response, whilst I appreciate the reply, I am still £100 out of pocket. The hotel advised that they have met their obligations to me and I am not entitled to a refund - how have you met your obligations? I didn't stay at the hotel because someone was asleep in my bed (which the staff were oblivious too), leaving me no option but to find and pay for alternative accommoation with two young children at midnight. You have advised that you will take corrective action but as per a previous review in March 2025, a guest reported someone trying to enter their room from the balcony. My incident is not an isolated one and there appears to be some very serious breaches of saftety for your hotel guests. As no corrective action was taken after this incident, I highly doubt any corrective action will be taken this time and serious breaches of safety will continue at your establishment.

Nothing fancy, but everything I needed

Damp smell in parts of the corridors