Kempinski Hotel Grand Arena Bansko

Check-in & Out

Property Notes

If you arrive with children, please inform the property about their age. An extra charge will apply for children 6 years old and above. You can use the Special Requests box when booking or contact the property directly. Please note that smoking is strictly prohibited in all areas and penalty fees apply. The hotel has the right to preauthorize the provided card at any time after confirmation. Please note that the half-board plan includes daily buffet breakfast and daily dinner (3-course menu or buffet style, upon the hotel's availability; meals only). Drinks are at a surcharge. Please note that rates on 31 December include a compulsory New Year's Gala dinner for the number of people included in the reservation. We can accommodate pets up to 10 kilos and charges will appliedPlease inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Guests under the age of 18 can only check in with a parent or official guardian. Swimming pool: Closed from Mon, Sep 1, 2025 until Tue, Jun 30, 2026 Swimming pool: Closed from Mon, Sep 1, 2025 until Tue, Jun 30, 2026 Swimming pool: Closed from Thu, Apr 16, 2026 until Tue, Jun 30, 2026 Swimming pool: Closed from Tue, Sep 1, 2026 until Thu, Jul 1, 2027 A deposit may be required at the property.