Illusion Boutique Hotel

The property didn't have what they offered. No safe in the room. Balcony door lock broken. Front door didn't lock properly. The room had a strong smell of mold and bug spray. Elevator out of order. We felt cheated. We went back to the front desk to express our concerns. First they said they will tranfer us to another room the next day. But after insisting of the lack of what we got promised. We were offered a room on their other property. We took it, and our experience totally chamged. The room on the other property was closer to what we asked for. Everything went well after that

Great place to stay to be in central playa del carmen! Right next to the beach and beside the busiest avenues! Lots of fun! Hotel staff very friendly and respectful! Beautiful spacious room!

Absolutely nothing that I liked, extremely disappointed with this property and the staff that running the place, lack of communication since no one spoke English, rudeness and disrespect! All they do is set behind the counter eating and drinking Meta an Argentinian drink, elevator broken, hand doors and balcony doors are broken, blood stains all over the towels and sheets, safe in rooms are broken, shower head broken, noise from outside because doors are not sealed and secured, wet paint and painting and construction outside your door which makes you feel like you’re in working zone not a hotel. I mean everything was wrong about this place, which should be delisted immediately from all vacations sites.

The hotel is half under construction, the rooftop patio could be so much more but, generally, the hotel seems kinda abandoned. Good area but do not expect quiet as there are roosters across the pedestrian street (which allows cars) and a club nearby is very noisy until about 1 or 2am. Staff was friendly and tried to accommodate. Rooms clean and amenities work.

Horrible. Don’t go there ever.

No elevator

Perfect

Elevator doesn't work, no repair plans, and our room was on the 4th. The desk clerk carried our bags up for us! Housekeeping is the best: extra decorative folds of towels and TP. 😍 Continental breakfast 😜 Nice rooftop pool. Location good and bad: half block to beach 👍 late late loud noise from Frog's 👎👎👎

This hotel is in the center of the nightlife and a half a block to the beach. Very spacious rooms. However the first night I did not have hot water but they quickly fix that problem. My only complaint was the elevator did not work and I had to walk up 5 flights of stairs with heavy luggage and no one to assist. Other than that I would recommend.

If you are a light sleeper in this hotel is not for you the bar next door is open till 3:00 a.m.every night blasting music. Only got 3-4 hr sleep each night Si tiene el sueño ligero en este hotel no es para usted, el bar de al lado está abierto hasta las 3:00 a. m. todas las noches con música a todo volumen. Solo dormí de 3 a 4 horas cada noche.