The Caravelle Resort

I love the cleanliness. I love the pools all the pools the lazy river I love the toddler play area. I love the large pool in the center. I love the indoor pool outdoor pool. I love the baby one and a half foot little lazy river. I love the hot tub.

I would not recommend this hotel. Although we were in the “green” tower, not the main building. Check in is across the street. I can’t speak for the main building but the green tower is in terrible shape and dirty. At check-in we were told our room was being cleaned. Hours later we finally received notification that our room was ready only to find the cleaning staff arrived to clean our room about 2 minutes before we did. We left and came back about a half hour later. But my main issue was the poor condition of the building.

Hotel staff (one in particular) had an attitude. Did not give great customer service nor make the experience of staying at your hotel great. And this was our first time staying. Needless to say, we will not be back. Even tho one family choosing to not book with your hotel would make a huge difference, but if u keep staff like “the guy that frustrated the situation even more” around, then the number of families not booking with you will impact your pockets…. Regardless, me and mine won’t be coming back.

I wont be staying at this hotel ever again to be honest. Definitely dont have the right to call themselves a resort!

The room was decent but the pull out bed was dirty like the sheets were never changed. The balcony it was flooded when we got there and stayed that way the whole stay we stayed for 4 days.

The building and room was in poor condition. I feared for the safety of my family because of broken windows, jammed door, and loud shouting throughout the night. The online photos didn’t match the true condition of this “resort” nor the breathtaking musty odor that filled the room.

The first coupl days were good the last 2 not shower knob broke and took all day to get fixed then next time went to use broke again never came to fix before we left

They didnt tell us that they dont clean ur room and we asked for towls everyday and we had to go down and get them our self

The property was actually fine. We obviously didn't like our room for several reasons. One being how small it was and that it wasn't in compliance with ADA and there was no disability accessible access to anything. We know what we said we needed to Expedia and they told us what we could expect, they lied. Experida lied, not Caravelle Resort. Had I booked through them, transparency would have been top priority and that matters. Experida just wanted their cut. Once the actual resort knew of our issues and frustration and learned my husband had his leg amputated 3 years ago and is in a wheelchair. We truly could even enjoy our first 2 days because of the distance to everything the hospital offered, and too far from even seeing the ocean. It was heartbreaking seeing my husband suffer and not enjoy himself. We hadn't had a vacation, ln over 5 years. What points me. 💯 As previously stated, we are not directly mad at the actual party, just the 3rd party, Expedia we used, and we believe we should be reimbursed those first 2 days at minimum! Thank you -Nicole I

Room was very nice and a great price for peak season