The Caravelle Resort

- No seal on exterior door leading to a loud whistling noise when closed. - Both entrance door and balcony door were hard to open. - Any touching/movement on bed led to metal on metal sound. - Shower wasn’t clean. - Person was standing and peeping in guest room from the sundeck one evening. - Rude encounter when calling front desk to ask questions.

The property is great for families with kids, however it’s seems to lack upgrades/improvements.

The front desk help was great. I don't know the front desk employee name, but he was a big help.

Would definitely pick a different hotel to stay at. Had issues with the water in the shower, they sent maintenance in after 10pm to try to look at it and “fix” it and was in and out the room for a good 30-45 minutes

we had a blast and plenty of room whole property was smoke free only downside

Upon check in we did not get the room that we booked. The room they assigned us was in a building that should be condemned. The room was filthy and smelled like an old fish tank. The carpet was frayed, furniture was dirty. We went back to the desk and said we are not staying there. They did upgrade the room into a different building which was nice but the AC did not work.

Staff at check in were very slow and rude. They were not helpful and expected us to know where to go. Beds were terrible. Location was good even with the slight walk to beach. Pool and amenities were good.

The room smelled like an old smoking room. It was nothing like the photos. Very old and out of date. The drains for the sink and tub didn’t drain well. The tub wall had missing tiles. I was also billed twice for parking.

We enjoyed the room as itself from the decorations to the way the resort looks as a whole. Parking is tuff in the garage once they are full but with so many people I can understand it. The beds were small compared to our normal expectations but they were comfortable.

There are amenities offered that are at a completely different property. The photos on tue site of of the property with the amenities. The pool advertised was closed and the concierge was very rude saying that they manage 9 properties and no one told yhem the pool was clised even though there was a large red and white sign on the gate that said it had been closed since November. Then when we wanted to check out to find a hotel with the amenities they promised and didnt deliver on it took 2 hours on the phone with expedia and they wouldnt even work with expedia to refund the miney. Expedia did exemplary in finding another accommodation and it was perfect.