Laurel Lake Placid

Very close to down town, pretty, adjustable room temperature.

They had dance music playing through speakers til 10pm and kids screaming down the halls til midnight.

Location and decoration

Nothing only suggestions would be more choice for breakfast

Bluebird Lake Placid is a super quaint and cozy boutique hotel—I absolutely loved this place. The décor and overall ambiance were incredible, making it feel warm and inviting from the moment we arrived. The location is great and close to everything, and the staff were super accommodating throughout our stay. The rooms and common areas were nice and clean as well. The only thing to note is that breakfast was quite minimal. Overall, a fantastic stay and a place I’d happily return to.

Cozy, beautiful view, peaceful

SCAM WARNING - DO NOT BOOK HERE! I am writing this review nearly 6 months after canceling my reservation, and I have yet to receive a single penny of my 50% deposit, which was explicitly promised by their cancellation policy. This is not poor customer service; it is a systemic scam run by terrible management. I booked a 4-night stay on January 10, 2025, for a wedding in August, paying the required 50% deposit up front. The wedding was canceled, and I notified the hotel and requested a refund on May 15th—months before the scheduled stay. Since that date, the hotel has employed a deliberate, outrageous, and exhaustive campaign of delay tactics and absurd excuses. 1. They claimed a "system change" forced me to move from a simple credit card refund to a complex wire transfer process, and repeatedly claimed the forms I completed were incorrect. 2.I provided a direct screenshot of my banking institution's wire details to verify the form’s accuracy, to which they responded they couldn't accept an image file. 3.They later claimed they had sent the wire transfer, only for it to be "refused by the bank." (They provided zero evidence or tracking information to support this claim.) 4.I offered new wire details for a completely separate bank account with a different financial institution, which they claimed to “try” but refused to provide the tracking information needed for me to locate the allegedly "sent" wire. 5.During multiple calls, staff refused to transfer me to the Accounts Payable/Finance department. They claimed that department can only be contacted by internal staff via email and takes weeks to respond. However, when I called anonymously, I was transferred immediately to this department with no questions asked. 6.My repeated emails are ignored, and every phone follow-up ended with the insulting and empty promise: “I will look into it and call you back.” They have never called back. The financial dishonesty and complete lack of respect for the customer are shocking. This is not incompetence—it is a clear, deliberate attempt to stall and ultimately steal deposits. Other reviews confirming this predatory behavior suggest this is standard practice. AVOID THIS HOTEL AT ALL COSTS.

Customer service

N/a

The style the location

I stayed in Room 101 and could hear everything — kids knocking on doors, screaming, and running up and down the halls at all hours. I tried to take a nap around 3 PM and it was impossible with all the noise and slamming doors. We even had the “Do Not Disturb” sign up during Halloween, and kids were still banging on our door. I texted the staff asking if they could please tell the kids to quiet down and stop running around, but nothing was done. On top of that, our room was right next to the office, so we couldn’t even open the curtains without someone sitting at their desk looking in. Overall, a terrible experience.