NAU Sao Rafael Suites – All Inclusive

Good hotel and personal and I love the hotel

Really good, it was the first time in Portugal. I will definetly come back!

We have just returned today from the hotel today after a 3 night stay. The hotel is gorgeous! It's clean, welcoming and the food was great, breakfast was our favourite. The staff are phenomenal.... they could not have done any more for us. Every single member of the team made us fell welcome. We were there for my brother in laws 70th birthday and whilst we had not told the hotel that it was a special occasion, once they found out, they made everything perfect. Decorated a private area of the dining area, arranged champagne and cake and they made him feel special every single day. The guest services manager is just wonderful and we can't thank her and the staff for making this such a special occasion. We will absolutely return. Thanks again The hotel is in a quiet location but only around 10 mins to Albuferia by local bus or a taxi can quickly be arranged.

If you like sea food you'll really enjoy this hotel. Rooms are very spacious, the food and service is good and the cocktails are excellent.

Came for our anniversary for 10 nights all inclusive in a 5 star!! Well its definitely not a 5 star. The staff are very slow and miserable. Food is ok nothing special and limited availability. Rooms ok bed comfortable. SPA is 20 euro per person per day extra and is very basic and full of kids all the time. Reception staff are the worst no one can smile and this rubs off on the bar staff. Noisy when ppl are walking around. Not very clean in all areas. Atmosphere is not inviting at all. Would only rate a 2 star at most.

excellent customer service we got complementary upgrade, spacious room, delicious breakfast, and charming well lit building.

Quiet location near Sao Rafael beach,a short walk away. Amazing staff on reception desk and in restaurant. Always smiling and professional the staff are so welcoming. The food in restaurant for every meal is varied and plentiful. Always something to suit everyone's tastes. We especially enjoyed the seafood meals. We enjoyed the walk into Albufeira and marina on the sunny days. When we had a wet day the hotels game room was a great asset. A game of pool was thoroughly enjoyed. Well done to everyone and thank you 😊

What went well: Excellent location right by the coast; very scenic and peaceful. What didn’t go so well: We stayed at this hotel during the Christmas period and were disappointed overall, especially given its five-star rating. The suite bathrooms had no locks, which made privacy difficult when sharing with family. This could be the same issue say if friends where sharing the same two suits. No privacy at all. This was surprising for a hotel of this category. In public areas, especially the men’s toilets near the dining area, most cubicles had broken locks, leaving only one usable. Surely something that one would expect that would have been identified and fixed by the facilities team. Wife told me it was the same in ladies’ toilets too. There were also safety concerns. In the main bathroom, the hot and cold taps were reversed, posing a serious burn risk. In the other smaller shower room the shower hose itself could not cope with the water pressure, as it kept flipping out meaning the showerhead had to be held manually, and water splashed everywhere. Lighting in the main bathroom was also poor. The dining experience was below expectations, even though the time we travelled in December -Christmas time was off-peak season, there were long queues, which raises concerns about how the hotel service would be during the peak season. Food options were repetitive, with limited variety and heavy focus on the same fish. For a supposed five-star hotel, we expected far more choices. Basic essentials such as hot water, cutlery (forks and knives) regularly ran out, leaving guests waiting for replenishments if to just to make a cup of tea. In addition, staff appeared disengaged. The hotel manager who was always noticeable she was very unhelpful and unfriendly, and staff complaints could be overheard in dining areas, which affected the overall atmosphere. Overall: While the location is beautiful, the hotel suffers from poor maintenance, lack of privacy, safety issues, limited food options, and subpar service. Unfortunately, it does not meet five-star standards, and we would not recommend it.

Just come back from a stay in this hotel, great location was a short cab ride away from most places or a 25-30min walk. Walking into the hotel it looked clean and very well presented, the reception staff were attentive. The rooms were a bit of a let down, they are in need of redecorating, more attention to cleaning despite waiting till 4pm for our room we found a pair of old pants and socks in 2 of the wardrobes, one of the balcony doors would not lock and the middle shower leaked so couldn’t be used. The buffet was amazing and varied each day, all the food was delicious. Overall was a good stay and we enjoyed ourselves, was great value for money

Thanks a lot for great experience! Definitely will come back! The room was very clean, foods in restaurant amazing! But the most lovely thing in this place are the staff! Thank everyone who contributed to make our holidays perfect! And in part i wanna send a big hug for Anna Paula!