NAU Sao Rafael Suites – All Inclusive

Very poor. This is NOT a five star hotel. It may have been once, but the signs of decline are everywhere. Food okay, most of the staff generally good. Rooms reasonable. Desk staff very unhelpful. Room not cleaned twice in a week. Bar area left sticky after previous users. Signs of deterioration to small elements of the building. Find somewhere else until someone you know and trust has been there and tells you it has improved. .

Amazing would come again, food was amazing, staff was wonderful, I loved every moment of it, if only I could of stayed longer with my friends

Amazing staff, very helpful and friendly! Did not tegret getting this booked 😃 every moment felt like paradise and luxury

I loved the atmosphere when I walked into the hotel for the first time. The reception was great and super kindhearted they let us know about all of the information about the hotel and all together it was a lovely experience

Lovely hotel, lovely staff and great experience! Would go again! Receptionist was lovely and accomodating! If you're staying in Faro, come here!

stayed here for 5 nights. this hotel is advertised as 5 star, i wouldn’t say it was 5 starts at all. food was not fantastic- minimal options, some days better than others. most food had no seasoning and meat was often dry, had carbonara pasta one night and it had no flavour- needs lots of improvement!! restaurant staff were slow,left with piles of plates on table, eventually had to put our plates on an empty table to make space because no one cleared them, they passed by us many times. some of them also seemed annoyed if you asked for anything, which made it uneasy to ask for drinks etc. staff don’t come and ask you for drinks, you have to get up and ask them to bring you drinks. we tried to get the attention of staff on many nights and ended up being nearly finished with food by the time we managed to get a hold of someone for drinks. noise from downstairs was very loud at night time- impacted sleep. shoutout to the reception staff were lovely and very welcoming!! rooms were okay. beds were very comfy, but the bathroom had mold and there were ants in the bedroom, which is unexpected since we weren’t staying on the ground floor. attempted to book the spa but was told there was no spaces. the pool was good. we wanted to visit the outdoor pool but as no one was ever in it, we were unsure if they were even open to use in the off season? there wasn’t many activities on for children, as it was off season so nothing on option.. disappointing as we paid for all inclusive, would have expected more, or at least something on? overall, would not return here.

We arrived at 9.30 on Sunday morning to b told can't use all inclusive until 2.30 we paid for all inclusive for whole holiday not for it to start at 2.30 bought our own drinks until then .check in was at 3pm got key had our grand daughter with us only 18 months old no cot in room. 6 times went to reception to ask for it got it at 9.30 at night l. we had long day she was knackered. Food was awful nothing for children everything spices most times.view from r room was off out door gym terrible. Staff not very friendly bar mess never lifted glasses for hrs had to b given plastic cup on our last night for drink. games room you cant use cause they won't give you change but they were only being installed on the last 2 days. Rooms dirty lights not working very dark .1 bar staff during day bytvwas a friendly lovely guy Night varman was a lazy ao and so always que at bar when he was on l, no clean glases Not once were we asked was everything OK complained to jet2 to b told nothing they can do Indoor pool you have to pay for which is ridiculous in 5 star hotel will not b returning to this hotel even if it was free We understand the hotel was a temporary replacement due to damage to the Eden apartments but this was a 5 star whereas the Eden was a 4. The Eden was better in all aspects. Lovely Hotel from the outside but not for families and not a 5 star by any shape off your imagination.

Got moved here after the eden hotel got damage in the storm, wish I had of just cancelled the hotel and got a refund. Checked in at 3 to no cot in room. 4 times I had to go to reception about getting one and they finally got me one at 21.30 that night! Rooms are basic and dirty. My child's feet were black from walking on the floor. Don't think they have been mopped in a long time! All inclusive is average, only a handful of different dishes each time for meals and they were all average. Minimal selection of drinks as well on all inclusive and only about 4 or 5 cocktails which you wouldn't drink. I watched 1 day glasses being left in the bar at 3 on tables and when I came back at 8 that night,they were still sitting on them. Def wont be returning!

We had a very pleasant stay at this hotel.Rooms were lovely and athmosphere was good.Food could be a little better for a 5 star hotel

I had an excellent one-week stay at this hotel. The services were outstanding and the staff treated me with great care and respect throughout my visit. Everyone was very helpful, friendly, and always ready to assist with anything I needed. A special thanks to Sajjad, the Pakistani staff member, for his exceptional hospitality. He went above and beyond to make my stay comfortable and truly made a positive difference. Highly recommended, and I will definitely choose this hotel again.