Spark by Hilton Kodak

This was, without question, the worst sleep experience we have ever had in a hotel. What good is convenient access if the noise level from the street is so incredibly loud that sleep is nearly impossible? Even with earplugs, the constant traffic noise was overwhelming. My husband and I stayed in Room 117, which was the room almost to the end of the building, far from the highway, yet we may have gotten only two hours of sleep all night—if we were lucky. The room simply did not provide the level of comfort and rest we have come to expect from a Hilton property. We have stayed at many Hilton hotels over the years, being Hilton Honors members, which makes this experience even more disappointing. A good night’s sleep is one of the most basic expectations of any hotel stay, and unfortunately, this property fell far short of that standard. We urge Hilton and the management to review the law of diminishing returns.

Very clean, good location.

Noise from the outside road.

Clean

The hwy in front of this hotel is only 25 MPH but the windows are so cheap you can even hear EV driving by like they are in your room. Trucks sound like they are in your bed.

The convince of the hotel.

The loudness of the hotel. People banging on my door in the middle of the night.

BEDBUGS + incredibly rude and unprofessional manager = DO NOT STAY. My fiancé and I stayed two nights here, from 12/27/25-12/29/25, and it was the worst Hilton experience either of us has ever had. He woke me up at 2 in the morning to tell me he saw something crawling on the sheets, and sure enough, it was an engorged bedbug. We searched the bed and found one more on the headboard, and a shed under the mattress. He went to reception and informed them of the situation, to which the person working the front desk asked if we wanted a refund or a room change (we were in 302), and when we wanted both since we'll now have to basically fumigate our belongings, he said we'd have to talk to the manager who came in at 7:30. Okay, fine. We inspected our new room (which was a downgrade from the room we had paid for and smelled strongly of smoke) and didn't find any uninvited guests, so the next morning my fiancé met the manager at 7:30. When he approached the desk, he tried to be as quiet as possible considering the lobby was full of people and it was a sensitive topic. The manager immediately told him that he'd "been ancitipating this conversation" and after showing him the geotagged, time-stamped video of the bedbugs in our room, he said they "don't do video here because it could have been taken anywhere." ????? What? My fiancé then reiterated, at a now normal volume, what had just been said (since the manager clearly didn't have any interest in customer service or in helping us), which was that this hotel doesn't offer refunds for bedbugs found in rooms. The manager then proceeded to go off on my fiancé for "getting loud" in his lobby - mind you, he does NOT get loud with people. He simply moved from a polite whisper (considering the circumstances and presence of other guests) to a regular volume. He said fine, dropped off the keycards to check out, and walked out the door. The manager then FOLLOWED HIM OUT OF THE LOBBY into the parking lot and yelled to him that he'd never get a refund from them if he's going to "speak to him like that" in his lobby. Again, my fiancé never yelled, never threw insults, just accepted that this man was not going to help us, repeated back clearly what the manager was saying, and tried to disengage. He pointed out the manager's unprofessional behavior (I mean, what kind of customer service "professional" follows a guest out the door, especially when the guest was simply trying to get a serious, disgusting issue resolved ), at which point the manager insulted my fiancé's physical appearance and retreated back into "his lobby." We were in the middle of a cross-country move and were so shocked by this behavior that we just decided to leave and deal with Hilton directly. Unfortunately we were unable to get the name of the manager, but hopefully the dates of our stay and the time will make things line up. In case that wasn't enough, it's very, very noisy. Other reviews have mentioned it and it's definitely true, especially of the rooms facing Dolly Parton Parkway. You're right next to a highway and the walls of this converted Days Inn are thin enough to really notice. So if you're after personal insults, unprofessional and immature managers, loud nights, and bedbugs, you've found your place. Welcome to the Smokies. UPDATE: The owner of the hotel - "Mr. Patel" - apparently emailed us in February to report that he inspected the room and - who would've guessed it - found no bed bugs, so he will not be giving us a refund. Great. I will update this review with photos of the bedbugs.

Nothing

The customer service was excellent.