Best Western West Lebanon-Hanover

Our bedsheets did not seem clean. By the time we noticed this, it was late at night and we just went to sleep. However, more importantly, someone was in our room without our knowledge/permission! Our room was not serviced by housekeeping (we were told that it is not part of the service unless requested) and yet our door was cracked open when we returned from being away all day. I had double checked that it was firmly closed when we left in the morning but that is not how we found it at the end of the day. It doesn't appear that anything was taken though (our valuables were with us).

Staff super nice. Cleanliness acceptable. TMobile and couldn't get cell service. The hotel WiFi didn't work. It was fine, only one night. Just don't rely on having it or figure you moght need to drive down the road.

My Husband and son loved their stay while I was in the hospital, and said breakfast was excellent!

Not much.

Rooms were noisy, breakfast was worse than average. The whole place felt a bit off. Reception staff member was coughing all over us whilst we were checking in.

Perfect

I would like a refund for this booking. The bathroom had black mold in the shower and I therefore chose not to use it at all during my stay.

Rooms were a decent size but not the cleanest. The room is also not sound proof and you can hear all other doors being closed within the hallway. Breakfast was great and the location is pretty good to town. Overall would stay here again for a quick weekend trip.

Very clean and friendly staff

Ok not special. It had all the food groups available.

Toaster