Shangri-La Yanuca Island, Fiji

Perfect for families and large groups.

There was not enough staff. You waited up to an hour for a drink. We had two days without hot water. We had 5 days of 8 with no clean towels.

Location Staff members smiling ,always !

Food quality and variety: The food offerings were disappointing, with limited options and inconsistent quality throughout our stay. In addition, buffet stations frequently ran out of key dishes, forcing guests to repeatedly check back and wait for replenishment rather than enjoying a relaxed dining experience. * Beverage and Full Board packages: Neither package provided good value for money. The beverage package offered a very limited selection, and the quality of drinks was inconsistent, with many appearing overly diluted. Service was also extremely slow, with wait times often exceeding 30 minutes, even for basic canned beverages during meal times. In hindsight, paying as you go would have been a far better option. * Attention to detail: There appeared to be a lack of attention to detail across several aspects of the guest experience, which significantly impacted the overall quality of the stay. * Service and waiting times: While we understand and appreciate the relaxed “Fiji time” culture, it was too often used as an excuse for excessive delays. Almost every request was met with “it’s coming soon,” yet guests were frequently left waiting far longer than reasonable. On one occasion, we waited over an hour under the sun for the resort pick-up service after repeatedly being told it was on its way. This pattern of overpromising and underdelivering became a recurring source of frustration throughout our stay.

The beaches were beautiful, especially the main family beach, was very calm and warm. The staff were lovely and accomodating and everything you could need was on the island. The bed was very very comfortable and there were great activities you could do for free.

If you’re wanting value for money then this isn’t the place (unless you’re doing all inclusive)! The food and beverage prices were a shock to the system, $16nzd for a can of coke! We spent over $800 (for two people) on food for 5 days, with breakfast included, and skipping lunches! It really put a dampener on the trip when you pay good money to be there already.

The beautiful grounds and beach position is incredible.

The staff were very unhappy and obviously overworked. The whole hotel needs upgrading. Maintenance of the buildings is beyond poor. It felt like we were staying in a hostel not a hotel. It is more like a 3 star hotel but they charge like it’s a 5 star. The food is incredibly average and service even worse. We were staying in the adult only area paying a lot for our room and tbh we would’ve walked the minute we got there but we had a wedding on there. So very very disappointed.

This is a large property, with facilities spread over several locations. I liked that everyones needs in our group were being catered for, with plenty of alternatives from golf to hiking, from gym to diving, from tennis to mini golf and thats before we talk about the various pools. Another favourite thing was the prepaid room credit we took up before arrival. This gave us a 15% discount on most of our dinning and activities. Well worth the investment.

I only have one concern and that is the restaurant staffing and processes. The food was usually great, but long waits for food and subsequent billing issues took some of the shine off things. Fiji does have a saying "Fiji time" I seriously suggest you anticipate longer than usual wait times for service and check your bill particularly if you have ordered something and then been told its not in stock. The not stocked item regularly appeared on our bills.

Las instalaciones ,la zona de adultos y sobre todo comida y todo el personal muy amable