Disney Hotel Santa Fe

It was great

I would definitely not stay again. No air con in the 35 degree august heat. Rooms unbearably hot. No shower curtain when we arrived, have to wait 3hrs for one to arrive. Beds were rock hard. No fridge. Towels were thin and cheap. Staff not helpful on reception when asking about shower curtain - kept saying they would call back but didn’t. Cleaning staff unfriendly and unhelpful. The one (!) refillable drink station was broken - only letting hot water out. Said someone was coming to fix it but didn’t happen over our 2 nights. This surely would be a priority in the extreme heat? Any normal Starbucks give ice water if you ask for it, not here. They were charging for tap water!!!!! Hotels advice was to “use toilet water”. Yes those exact words. The only positive was plenty of car parking spaces, Disney gift shop and close to parks (15-20m walk - half of which was through Disney village). Sorry, but France just don’t have the customer service and amenities like America can provide for Disney. France gives Disney a bad rep for customer service.

We need a kettle and fridge in the room

Do yourself a favor and book into Hotel New York the Art of Mavel to start your Disney experience the right way. The entry experience to Sante Fe was less than magical and more like entering a desert hell. When we got to the room with no air conditioning, dirty sheets and fire alarm testing that went on for half an hour we complained and luckily got the privilege of paying double just to get out! This entire hotel complex needs to be leveled.

Amazing

Property was lovely themed, walkway to the parks was easy, good breakfast, staff were excellent

Not the cleanest A tuna sandwich from the bar got me sick for 2 days 5 stars to the staff and the service Convenient shuttle bus to Disney Free parking just near the room.

Reception helpful, great budget Disney hotel, shuttle very easy. Room cleaned every day. Starbucks and Disney shop on site.

Wonderful hotel with great theming. Room was clean and well looked after. Basic as its a 2* hotel, but plenty of room and amenities for just myself. Before travelling I was concerned about temperature as the hotel does not have air conditioning. But I was pleasantly surprised. Air con would have been better, but with me leaving curtains closed in the day, then opening the window in the evening and having the fan on in the evening and at night I slept comfortably despite the heatwave. My room was well located being only about 3mins from the main reception and shop area, but also right on the path to the parks. In total it took just 8minutes to reach the Disney Village and only 18minutes to get to the park entrance. Tickets were included in my booking and it was super easy to add the booking to the Disneyland Paris app so I could get my MagicPass and book restaurants etc.

Property feels dated compare to US Disney properties, but the staff is great, friendly and helpful. Food was just ok. It’s quite a walk from the parks and the shuttles can be crowded.