Disney Hotel Santa Fe

Horrific experience at check in - the lady kept cutting me off and not listening. I had some issues with my park tickets and she very rudely told me she can’t help. We moved rooms THREE times! First time stains on the bed and floor. Second time the cast member came in with us to check it was ok and she too said that it smelt very bad. Third time…. And the worst time… bed bugs! I’m so sad because I always stay on site with Disney but this time was such a huge disappointment. The staff were rolling their eyes at me and I felt like such an inconvenience to them. I appreciate it’s a budget hotel but a clean bed is all I ask for and I didn’t even get that.

Lack of a/c was a huge issue, the fan in the room felt like a mere suggestion of cooling the room. With a heat wave this isn’t always the situation, I understand, but for what you pay for a room and the Disney experience this was incredibly disappointing. If a/c can’t be retrofit then box fans would go a long way in circulating the rooms. Did not sleep at all as I could not get comfortable in the heat. I cancelled my second night past the refundable period because the thought of doing that for another night was more unbearable than just eating the cost and booking at the sequoia.

Had a very long hot day in the parks and was excited to get to my room and rest. Check in was quick and easy with helpful staff. Got to my room and it was clean a little warm from the hot day but I opened some windows and put the ceiling fan on which helped cool the room. Had a nice sleep in a comfy bed. Wash and showered in the morning and was back out in the parks. The hotel has great theming and the rooms are clean and comfortable.. if your staying in the parks most of your day this hotel is the perfect stop over.

Great asset having shuttles to and from train station and park. Great breakfast. Price is higher then I think necessary compared to other Disney park hotels it cost much more to stay at this one then in America with less amenities.

Staff very friendly, very quiet room, fantastic buffet breakfast, easy route to walk to Disney parks

When compared to Disney World, the lower end resorts aren't good for the prices. Stay off site. If you can afford the upper ones, good for you they are great. Be aware, this resort has no air conditioning and a tiny window that can be opened.

They don't have A/C. Extremely disappointed for a Disney property. Looks like a motel. Food also not very good and of course very over priced.

Good location, the shuttle is super fast. room was nice, but couldn't adjust AC.

Property was walkable to both parks and easy to get to from the train station. The grounds were beautiful. The hotel is just dated. A lot of the doors were extremely squeaky the amenities in the room very minimal and the rooms were quite small.

It’s an old run down motel. No air at all. The shower just goes between burning your skin off and freezing every couple minutes. Theming that is barely there and left over from the previous attempt to theme. Spend a little more money save some self respect and book the Cheyenne.