Disney Hotel New York - The Art of Marvel

Stayed in an Empire State Club room which was excellent with good views over the lake and Disneyland. Breakfast in the Club lounge was very good as was the included afternoon tea. Nice to come back from the parks and enjoy complementary hot or soft drinks in the lounge. Would definitely stay at this hotel again.

Great ambiance. Great communication and absolutely stunning

Was walking distance to park so that was convenient. Having your car parked and bags brought to to your room when it was available was also nice. We stayed in the empire rooms and the beds weren’t really made and the bath room was a bit dirty. Breakfast was delicious, it was a nice hotel and staff was amazing but I’m not sure if it was worth how much we paid. To get your luggage and car I think they need more staff there it was a bit chaotic when leaving

A lot of people during Christmas time, but with fast access and early morning was enough to do almost everything

Staff friendly, helpful and welcoming. Facilities great. Only small thing is that water/tea were not replenished after used but rooms were clean, moderm and well equipped.

Excellent hotel, service was amazing and can’t fault them on anything

Overall the stay was good. I have been before and so knew what to expect. Breakfast buffet was new to me and of a good quality. You cannot add extras prior to arrival such as the Disney Luggage Express. This is not due to the hotel but booking via Expedia. When I tried to do this Expedia were not helpful. When I used the chat to contact the hotel for his and a room request I never got an answer. Again I am not sure this is the fault of the hotel. One point of feedback to the New York Hotel. On the day we left there was a conference for Coca Cola. We were unaware but saw evidence of a conference as we left for the Parks. We returned to collect luggage and were literally jumped on by security at the door. It was unfriendly and intimidating. We wanted to freshen up and grab a coffee etc prior to leaving. This was NOT an option and even popping to the toilet was something we felt we could not ask. We were escorted to collect the luggage and escorted back to the door by security and hotel staff. It was not the Disney Experience I wanted to leave with. There was no communication AT ALL on this. A simple polite message on dropping off the bags, an email as we checked in or a letter under the door would have sufficed. We would know the set up and arrived mentally prepared rather than collecting luggage feeling as if we were trespassing.

Loved the location just 10 minute walk to the parks. Loved the breakfast too, staff great. Could not fault this hotel.

Great location to walk to Disneyland Paris, and the train station is right in front, get the passes for the train and the multiple day passes for Disneyland and you can come and go as you please—Bonjour

We had a great time, the staff was superb and so helpful, really friendly with the kids