Sheraton Frankfurt Airport Hotel & Conference Center

Very convenient for a one night stay. Just off the terminal and a quick walk if you can spot the signs. It wasnt easy to find the signs. The lounge was nice and the rooms were decent. Service was average one level upgrade and it was enough for a one night stay.

The Sheraton Frankfurt Airport Hotel is a massive, late-1970s or early-1980s hotel directly connected to Frankfurt Airport’s Terminal 1. The hotel was divided into two brands around the time of the pandemic. Of the more than 1,000 total rooms in the complex, approximately 700 or 750 operate under the Sheraton brand with the remaining 200 or 250 rooms branded as a Marriott. The Sheraton rooms are the oldest and least updated rooms. While there were light updates around 2019 or 2020 — such as new carpet, televisions, and wall coverings — the rooms are extremely tired at this point. It’s not just the decor. Electrical and USB outlets are limited. Bathrooms are basic and feel more like a shared bathroom at a school gym or sports club. In the shower, mold or mildew was visible. Outside of the mold or mildew in the bathroom, the rest of the room was clean. Climate control is adjustable, though cooling the room below 24 degrees Celsius took more than four hours. Marriott Bonvoy elite status was acknowledged at check-in. However, the Front Desk does not offer a compliant Bonvoy elite welcome gift choice of points, a restaurant breakfast or an amenity. Instead, they only offer points. If you push back, they offer breakfast. When asked about an amenity, a manager said their property doesn’t have to follow the Bonvoy terms and conditions. Guests with Bonvoy platinum status or higher have access to the club lounge. The lounge is modest in size relative to the number of hotel rooms but offers both evening refreshments and breakfast. The food selection is slightly better than average for a club lounge with the wine selection being superb. Due to the size of the hotel, there are service struggles. Staff are professional, courteous and seemingly well-intended. However, requests take a long time if they're even fulfilled. There just doesn’t seem to be enough staff for the number of rooms. The hotel’s primary advantage is its location. Being directly connected to Terminal 1 makes it especially convenient for early-morning departures or late-night arrivals. Travelers who prioritize proximity to the airport and Marriott Bonvoy benefits may find it a practical choice. Those seeking a higher standard and better rooms may prefer hotels located a short distance from the airport. All things considered, the Sheraton Frankfurt Airport Hotel is an older and rather basic Sheraton with a premium location and a better than average club lounge. My whole guest experience felt more like a budget cruise ship than a four-star hotel.

Another wonderful stay prior to an early departure next morning, Special thanks to Ehsan at the front desk for his professional and friendly attitude.Good job!

Great location and Perfect service. Ehsah was so nice to send me some stuff needed and help me to get connected to Wifi. Recommend this hotel if you need to stay near the airport.

My stay at the hotel was very pleasant, with comfortable rooms, delicious breakfast and a welcoming atmosphere. I would like to give special thanks to Mr. Mohammad Al-Abass for his kind support and help during the stay. His professionalism, empathy, and willingness to assist made a real difference and were truly appreciated. I would happily recommend this hotel and would love to return in the future!

My experience at the Sheraton Frankfurt airport was excellent. I had significant travel issues. They helped me with a hotel, great food within the hotel, and even printed out my visa and related documents, I needed to fix my travel issues. In particular I want to thank Mohammad Agabouss. His communication, front desk assistance, attitude and helpfulness were first class. Thank you, Mohammed.

Laura was very nice and they were very accommodating. Forgot my charger, and they gave me a charge. Friendly staff overall. Igor was also nice. Told me about City Center.

Ehsan was amazing! He helped us figure out any issues we had and even gave us candy! He was very easy going and knew exactly what to do in a timely manner.

Ehsan at the Guest Services desk was very helpful when we needed to connect to the Wi-Fi! He was nice and gave us some chocolates while we waited!

5 out of 5. Want to shout out to Sami Kallouz who really listed to my needs and made sure I had the best experience I could. Pushed the boat out for me, and as a customer… made me feel special.