Zoetry Curaçao Resort & Spa - All Inclusive

O quarto que fiquei foi bom. Era amplo e confortável. O cafe da manhã era normal , de acordo com seu pedido faziam as comidas e era gostoso ! Um dia levamos um peixe que pescamos e o chef preparou , ficou maravilhoso ! A área de piscina de adultos do hotel Dreams é boa. Tem um bar de bebidas e comidas.

O serviço no café da manha/ almoço e jantar era bem lento ! Um dia fui tomar café no hotel Dreams que é do mesmo grupo e tínhamos acesso ja que estávamos no Zoetry, mas achei um pouco desorganizado. Para ir a praia e cassino , voce tem que atravessar uma rua e terá acesso pelo hotel Dreams. O carrinho pode te levar mas demora um pouco. Como teve trafego aéreo fechado em Curaçao devido a invasão dos Estados Unidos na Venezuela, tive que ficar mais um dia no hotel, que cobrou uma taxa um pouco menor que a diária normal, mas no dia seguinte, quase que me expulsaram dizendo que eu tínha que sair antes do horário do check out . O atendimento é complicado ! Os funcionários NAO são muito amigáveis ! Fui pernoitar em outro lugar no dia seguinte e o atendimento foi excelente.

Facilities

Staff

I felt very peaceful and tranquility all around the facility. Thanks

Too expensive!

Everything

N/A

I was very disappointed in my stay at this hotel especially as a travel advisor myself. The attention to detail from the staff at the resort was extremely poor. I never received any of my amenities that was told I would received with my booking (my beach bag, mini blue curacao liqueur, 20 min spa treatment), even when I went to the front desk to ask for it and book it. The staff were unable to tell me the time of my transfer back to the airport the day before and told me to come back in the morning. My minibar was never restocked during my stay and many of the staff did not understand english when I was asking specific requests related to food dishes and food requests. The only best thing about the stay was my room. It was spacious. The food was disappointing in both restaurants on the resort as there was no local food to choose from. The sister resort Dreams - on the adult only side (Il Mare), this had better service than Zoetry. However the beach was very small and it was hard to find a beach chair. I will not recommend this resort to any of my travel clients and I will not return back to the resort.

Our room is very spacious and clean. The staff are polite and respectful, grounds staff too. It's a lovely quiet get away, bring mosquito spray. Bar staff are great. Food is ok. Have nothing to complain about.

Disappointed with the restaurants meals, very limited options and same meals every day. Shame we had to ask for water everyday for the mini bar. Daily housekeeping was spot on. The use of Dreams resort across the road was very good as part of stay at Zoetry and transported via golf carts.

One of the worst lodging experiences we have ever had. We encountered several inconveniences that should never be acceptable at this level of accommodation. - Disorganized check-in: there is no defined check-in time. We had to wait until 4:20 p.m. to be assigned a room, which was different from the one we had reserved. Even after explaining the situation to the Concierge, our request was not honored, and we were told to complain directly to the booking operator (Booking). - Room issues: the complimentary liqueur was missing, the sparkling wine was placed in a bucket with water, the minibar was not stocked, and the sparkling wine was never replenished. - Restaurant disappointment: ordinary dishes that could never be called “international cuisine.” The bread served as a starter was hamburger bread. Basic service errors occurred, such as serving the main course before the appetizer, no replenishment of drinks, and staff lacking proper training. - Lack of hospitality: upon arrival, no one helped us with our luggage. Most attendants showed little courtesy, as if they were doing guests a favor. - Limited resort experience: there were no activities or entertainment options that would justify calling this place a resort. On the positive side, the room itself was comfortable, even though the air conditioning did not cool very well. The price charged does not match the experience delivered, which was worse than that of budget hotels. The only thing that saved our stay was the possibility of accessing the Dreams Hotel next door, located right in front of the beach. Conclusion: for those who are demanding and value a truly differentiated experience, avoid this hotel. It is not worth the money, and it fails to deliver what it promises.