Palazzo Artemide - VRetreats, an SLH Hotel

From the warm welcome and excellent valet parking service to the beautiful rooms and attentive staff who always addressed us by our family name, every detail was outstanding. The food was delicious, and breakfast was a highlight thanks to Laura’s excellent explanations and hospitality.

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staff were excellent--so helpful,polite etc hotel was well maintained,great location,clean room was very comfortable

difficult to operate tv/remote--hard to press buttons no iron in room breakfast times needs to be extended--10 am too early to close

The location is fantastic. It is perfectly situated at the center of the Action. The hotel is beautifully appointed and very comfortable. The staff is top notch. Very welcoming and attentive.

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Beautiful hotel, ideally placed, close to a number of key visitor attractions, though challenging to reach by car). We received a warm & friendly welcome and our Deluxe room was spacious and airy. The hotel was immaculately clean and water was left in the room every day by the maid. Breakfast was amazing with bacon & eggs, ham & cheese, yoghurt, fresh fruit & a selection of delicious croissants and cakes. All of the staff were approachable, friendly and attentive, particularly Andrés & Gloria on Reception. We had a fabulous stay here and would highly recommend the Hotel. Our experience was faultless.

A stay at Palazzo Artimede is a wonderful experience. The staff is the best I have ever encountered in any hotel throughout the world. I travel often and extensively and they are by far the very best. The hotel is well located and the rooms are clean, well appointed and comfortable. The beds and climate control are perfect. Thee is even a "pillow menu" for enhanced rest.

Excelente, precioso, muy cómodo y confortable. El personal amable, la ubicación excepcional!

No me gustó que al momento del check out nos pusieron 44 euros de propina en los cargos de la habitación y en ese momento nos preguntaron si nos parecía bien, fue un momento incómodo, no hubo más que decir que si, me pareció excesivo y desubicado!

Set in a vast, grand, (almost) car-free piazza in the centre of Ortigia, alongside the Duomo and flanked by stunning Baroque architecture, the Palazzo Artemide is a real find. We stayed for a week and never tired of our breathtaking surroundings whenever we had drinks and meals in the gorgeous shaded outdoor restaurant. Everywhere you want to go on this beautiful and historic island (the oldest part of Syracuse) is within a few minutes’ walk. There is so much packed into such a small area, with plenty to see and experience - including a cut-throat shave delivered expertly by 90-year-old Corrado, a delightful gentleman (with a remarkably steady hand!) who has welcomed clients to his own barber shop opposite the hotel for several decades. The Front Desk organised everything we wanted to do, even at short notice. They gave us spot-on recommendations for an eclectic variety of places to eat, so we enjoyed the “Three Sisters” real Sicilian family food experience just as much as the four-hour tasting menu at a gastronomic fine-dining restaurant. Nothing was too much trouble for the hotel staff, who were without exception warm, friendly, helpful and attentive while never being overbearing. We tried to learn their names; but if we say a special thank-you to Luisa, Roberto, Gloria, Andrés, Giuseppe, Luigi and Gabriele, it simply means that we would love to mention all the other lovely staff personally but haven’t managed to remember all their names! Congratulations to the management, too, for running an impeccable service in this wonderful haven of understated luxury. We would come back in a heartbeat!