Hampton Inn Stow

It has nothing to like about.

The staff was not courteous or professional. I had reserved two rooms several months in advance. At 9:00 p.m. on the day of check-in, I received a call from the front desk informing me that one of the rooms I had specifically requested was not fully functional and would need to be replaced with a different type of room that did not offer the same amenities. I contacted customer service and asked them to speak with the front desk. I was then incorrectly told that I preferred to keep the nonfunctional room, which was completely untrue. After calling customer service again and clarifying the situation, the front desk suddenly stated that two functional rooms were available after all. However, one of the rooms assigned was an accessible room for disabled guests, something I had not been informed about in advance. In addition, the front desk employee handled the situation with an unprofessional attitude and demeanor throughout the entire interaction. I have stayed at other Hampton Inn locations before and have never experienced this level of poor customer service. The breakfast the following morning was also very limited and noticeably below the standard I have experienced at other Hampton Inn locations.

Not very happy with checking out, lady had a crazy bad attitude and accused us of stealing drinks you guys don't even sell, then to top it off she checked us out in room 206 and we were room 226 , so what happened to the people in room 206 being checked out while probably still in there room, I thought this was ridiculous especially with how much we paid to stay the night while out house was under work .

The front desk staff was great. The location was good.

I had to ask them to clean my room. I came in late on my second night and they hadn’t touched my room. I had no clean towels at all. I asked the front desk the next morning to please have someone clean my room. I came back around 3pm. Someone went in my room and gave me clean towels but they literally just took the sheet and blanket on my med and threw it up. I took photos. I couldn’t beige it. You could see the wrinkled sheets under the light comforter. They couldn’t even make the bed! They didn’t even vacuum. There was paint that had fallen from the wall still on the carpet behind the front door. Their AC unit was barely working and we had a morning conference in the breakfast room and so many of us ladies had to run outside to pull our hair up and get fresh air. The guys were pulling off their top shirt or blazer. Securely not worth the money.

We got to our room that was resersed and it was not cleaned and we had to go to a room with twin beds. bad.