Royal Exeter Hotel

It was the second time we stayed here. Location is perfect for beach and town and we like the idea of having drinks right outside the main entrance. Rooms are generally big, clean and comfortable, very good selection of tea/coffee and biscuits.

When we arrive, the lady/young girl in the reception was very rude and said that check in is now done by QR code. We spent 10min on the phone just to fill in all the details while she sat in her chair, no help at all waiting for us. We could easily have done that beforehand if it was said to us, last time none of this was implemented. Plus, paying £15 for parking seems a bit excessive when there is no other option.

Nothing. Stayed many times before but unbeknown to us (and presumably booking.com) property was being renovated. There were no facilities- we did not stay in a hotel, it was just a room!

As above

We were going to a concert at the arena across the road so the location was excellent, the sea view was a bonus.

There was no information about the local area in the room. The shower was very poor.

Hotel change ownership, Felt sorry for the staff as they didn't know how to operate with the new management. A really central location, sad to see what was a good hotel go down hill.

Hotel has changed ownership, chef was sacked on the Sunday, so no breakfast on the Monday morning, the reviews about a good breakfast are out dated as the hotel has changed from a buffet style to a fixed breakfast that you had to order the day before. A warning should be advising that there's a disco on until all hours in the morning on Friday and Saturday nights. The rooms were vibrating with the noise.

Location

TV didn’t work and no maintenance came. There weren’t enough towels for two people. Room didn’t get serviced overnight I couldn’t get coffee milk without calling a second time after more than 30 minutes.

Location perfect as we were attending the fight at the BIC

Hotel had live music till very later which made it difficult to sleep but we were aware of this

Perfect location for the BIC. Dated but comfy. Lovely staff. Two nightclubs on sight but can’t be heard from room. We were on the first floor right above one of them and once we had the tv we couldn’t hear it at all. Parking on site but also next door. Had iron/board, fan, heater extra pillows/blanket in the cupboard.

A little dated but was comfy and clean. Could probably do with some fresh pillows in the room as they were a little flat but nothing that couldn’t be solved with using a couple of extras.