Royal Exeter Hotel

Location only

The breakfast was very poor no staff on only what I think was the chef was unable to find menu's for what was on offer to which was only a full English breakfast no vegetarian option. Two night stay did not see any house keeping at any time had to pay extra for car parking £15 per night shower water running very slowly hotel is very dated and need a upgrade to be able to charge the money they are currently asking for. Think its more geared up for night club

The room was clean, comfortable and very spacious. Super friendly, polite and very helpful staff. The location is perfect placed just 3 minutes walk to Bournemouth pier and beach only 4 minutes walk to restaurants, bars, shops and supermarkets. Highly recommend.

We liked and enjoyed every moment.

The location was the only positive

2 star room decore. Lack of breakfast optionn(although previously part of package. Expensive parking. Noisy nightclub .

Location was ok, grateful for gated parking which can be accessed via the green at the back of the hotel. Clean hotel albeit a little dated in its decor.

Prior to arrival, I received an email advising that breakfast was no longer available under the new ownership. In fact, there was no food service available at all, including bar food, which was disappointing and not made sufficiently clear at the time of booking. Guests were also warned about music from Club 1812, which is unfortunately located on the same side of the building as the guest rooms. Thankfully, the outdoor DJ sets finished by around 9pm, so noise was not as disruptive as anticipated. A further issue was the Wi-Fi service. Although I paid for Wi-Fi access, it only worked in the reception area and not in my room. When I raised this with reception, the response was unhelpful. I was told that the Wi-Fi worked at the desk, but there seemed to be little understanding that paying guests would expect the service to work throughout the hotel, including in their rooms. Overall, the facilities were adequate but I would not choose to return .

After over 30 years of using the Royal Exeter hotel we wont be using it again. New management means no breakfast which has always been popular and excellent here in the past. Loud noise from bar below means no sleep till it stops about 1 or 2 in the morning!!! And £15 per night charge for parking!!

The location

My shower was broken. On the hottest weekend of the year. I stayed for 2 night and this wasn’t fixed. I was told by a staff member to ‘use someone else’s’ (my friendship group was staying in the Hilton)

The food was always well presented and cooked fresh. Every care was taken to make me feel looked after.

There wasn't anything not to like about my stay. I enjoyed the tranquility of being able to do what I wanted.

We were very disappointed with our stay. The room was not properly cleaned and did not meet basic standards of comfort. There was construction work taking place below our room early in the morning, creating significant noise and making it impossible to rest. We were not informed about these works before or during our stay. The reception staff were unhelpful and unfriendly, and we felt disrespected when raising our concerns. In addition, we were charged extra for parking, despite already paying, and the charges were not explained clearly. Overall, the service was poor, the room condition was unacceptable, and the noise disturbance seriously affected our stay. We expected much better treatment and a more comfortable experience.

We were very disappointed with our stay. The room was not properly cleaned and did not meet basic standards of comfort. There was construction work taking place below our room early in the morning, creating significant noise and making it impossible to rest. We were not informed about these works before or during our stay. The reception staff were unhelpful and unfriendly, and we felt disrespected when raising our concerns. In addition, we were charged extra for parking, despite already paying, and the charges were not explained clearly. Overall, the service was poor, the room condition was unacceptable, and the noise disturbance seriously affected our stay. We expected much better treatment and a more comfortable experience.