Wagon Wheel Hotel Eldoret

There this this one particular waitress (Deborah) who was friendly, made us feel at home & went out of her way to give us good alternatives to foods that were not available.

The reception team was not friendly. When we checked in we were asked to pay the booking.com value for our stay at $102.6 converted by Kshs 130 to Kshs 13,338. When checking out we were informed that we underpaid & we were told to add an additional Kshs 2,300. This meant that our total stay cost came to $120.3. When I asked for the reason I was informed that online booking costs more than walk-in's and the fact that I used booking.com I am considered a online customer. I have always used booking.com in other hotels & the price stated is what I have always paid, not a cent more.

Still very good 👍

Treatment hospitality

Customer care

At it's price point, it is value for money. Very secure and clean

The breakfast was passable but could be better

An old style hotel in a quiet part of central Eldoret (I’m pretty sure I stayed here 40+ years ago!) which offers no frills accommodation but at a great price. Food (dinner and breakfast) in the on-site restaurant was good, and the well-stocked bar and sitting area, were all positives. All the staff were very friendly and helpful. It was an easy walk to the taxi stands, supermarket and banks etc.

Nothing in particular. The massive bathrooms could do with a facelift but everything worked ok.

General hospitality of the stuff and the meal, I loved every bite I took, and it was worth my stay. Good meal, vibrant stuff member and keen to attending. Salute.

I didn't like that my time came to a mature end, in the near future I will en route myself for more days so that I enjoy the absolute hopistality.

Warm reception

Breakfast serving alignment