Wagon Wheel Hotel Eldoret

Hotel is very accessible and secure in the CBD.

Restaurant closes too early by 11am

The location of the hotel is good

I head informed the reception that I will be leaving early next day in the morning To put the breakfast for me ready I woke up late and the breakfast was not still ready as the receptionist I also asked if I can get a cup of coffee which I was told it takes time to make a bit so I had to wait. I told them I cannot wait as I have a flight to catch. I informed the accountant and the manager to refund me my breakfast money, which I was told it is my mistake. I woke up late and they denied all I told the receptionist The receptionist also lied to me and them that the breakfast was ready no breakfast was ready, but I did not have the time to eat so the manager told they have CCTv cameras they will play and advice me if the breakfast was ready They told me the breakfast was ready. I asked them then they should’ve given it to me or show me the image of the Cctv camera so I can see the breakfast was ready. Which the manager said they can not share The Cctv images so I understood that they’re lying to me because they don’t want to refund the money back to me They are just a bunch of liars I will will not recommend any of my family and friends to stay there

Very good location next to the town center. Spacious and quiet rooms. Restaurant with a nice variety of food. Secure parking. Attractive price.

All good.