La Suite

Lifts not working on arrival, staff carried our luggage up to the fifth floor. We had booked a superior room with two twin beds, the room was anything but superior .and we had two single beds, the bedding although clean was old and full of holes, there were no plugs in either the bath or the hand basin. The light bulbs in half the fittings did not work,there were 4 hangers in the wardrobe no drawers or shelves and no sitting area except for the beds. The plumbing as we were soon to discover was horrendously loud and due to the hotel layout we could hear everybody using it, all around us as people came and went at different hours of the day and night the plumbing would go off like an express train day and all night, we recorded the sound it was so loud The soundproofing was non existent we could hear telephone conversations clearly through the walls, later people snoring as if they were in the same room. We complained but the hotel was fully booked and we did not get moved until the second week of our holiday. the lovely bars and cafes that lined the street came to life at night, we did not get a complete nights sleep in the two weeks we were there. people arrived back at the hotel at as late as 4am when the plumbing would. once again begin it's noisy work. When the cafes closed around 1am the barrels and bottles were noisily sorted for the recycling bins to collect at about 1.30am the bins were emptied the racket was relentless. The streets were jet washed at 6am

Positives: The staff were so very friendly, welcoming and professional in dealing with my complaint about the room being interior, dark and having a view of the ancient lifts. Negatives: Where do I start?! The room was dark and dingy; the view and background noise was of the ancient lifts going up and down; the blankets were dirty; the bed didn't seem strong enough to hold a grown adult; the wardrobe was grubby; the bedside lamp was nearby, but you had to get out of the bed to reach the switch. The room had not been properly dusted (in particular, the trellis headboard). The bathroom was outdated: the toilet flushed gushingly, but took very little waste with it. There was an electrical socket right next to the sink: a splash in the wrong direction and you're in trouble! The staff were kind enough to move me to another room the day after I arrived (when one became available) and I do appreciate their excellent customer service. Nevertheless, the second room wasn't much better. It had a lot of natural light, but the small window would not close and, therefore a lot of noise from the street came in. After my initial complaint about the room, I couldn't be bothered to complain about the rest of the issues and spend my two days in Santa Cruz dealing with them. I will not be returning to Hotel Pelinor.

Both check-in & out were super fast. Receptionists were always friendly and helpful. We chose this hotel based on the location as it's in the old town & near the harbour - full of shops, bars, restaurants, and a small supermarket (Spar) in the next street. The whole area was beautiful at night with the Christmas decoration & colourful lights on. We agree with most reviews that the noise is the only problem with this hotel. There seems to be 2 kinds of accommodation - I believe the superior rooms are at the back and the standard rooms the front. We stayed in 603 (standard twin room) which is a clean, good size room facing the pedestrian street, but the noise was constant from 7.00am until 3.00am (yes we could only sleep without disruption for 4 hours), a pair of ear plugs and a glass of wine are essential if you need a good sleep. Both television and wi-fi worked well. There is an air con, a fridge in the room, you can borrow a hair dryer. Safe box is also available at the reception. Breakfast room was pleasant, the provision was very basic, but good enough to make a cheese & ham sandwich and a cup of tea (better than the coffee). I would recommend this hotel to people who travel on a budget and enjoy the night life. It also suits people who use public transport. We purchased the Bono tickets which turned out to be very good value - it only cost 0.75 Euro from the hotel to the famous beach Las Teresitas, and same cost to Playa de Almaciga (what a fantastic view!).

This hotel is situated in the heart of the old town, close to parks, harbour and restaurants. Helpful reception staff. Our room was OK. Beds comfortable. Decent shower room. Quiet if the windows closed, air conditioning worked. A decent breakfast was provided. Economical choice for a couple of nights in this interesting city.

I spent a night at the Pelinor, arriving with the ferry from Fuerteventura. The hotel is ideally located (8 minutes by foot from the ferry dock) and the staff was friendly and helpful, even at midnight. Breakfast was nice and certainly better than in other places in the Canaries. The room was clean but a little bit small.

Hotel it self is very ideally located and in the centre of the city. Clean facilities. Mattress was like 100 years old (not literally) but it was very soft and I could feel the springs however this was promptly changed for me upon my request. So thank you. Pillows were really thin and soft. Had to fold mine to make a square and make it thicker and firmer. The staff speak good English and are very polite with the exception of 1 ginger haired reception lady who did not seem interested in helping. Especially when asked to give 3 extra pillows we were given 2 and was told we cannot have anymore (there were 3 guests) which I thought was a bit strange. Room floor was full of dust and debris (don't walk bare foot) Hair dryer was not working either. Would not recommend for people with back problems or pregnant women (as my wife is) as you will not be comfortable especially if you need 3 pillows (2 to sleep on and 1 for knee support whilst lying down) Breakfast okay. Nothing special but not sickening either. Hot beverages were in a flask and were mostly warm only and it got cold very quick upon pouring it. Pastries did not seem fresh either but tasted decent. Good selections of fruits which seemed fresh however.

This hotel is located right in the city centre which is great to the price you need to pay. Rooms are quite nice and are cleaned everyday. The staff is nice and also the food is very good. I had the B&B and for such a low price I was impressed with the food. I would definitely recommend this hotel, nice food and great location.

Room was spacious, clean although basic. Location was great for walking districts (limited vehicle access). Our luggage did not arrive with us on our flights. Front desk staff were very helpful assisting us with receiving the luggage later; printed our boarding passes and booked a taxi for our early departure flight. Plenty of dining choices within 5 minutes walk of hotel.

It was fine. They provided a box breakfast as we had a very early flight to catch and missed breakfast.

Can't fault this hotel for the cost. Rooms clean and staff friendly. Brekfast is good and it's right in the heart of the City .