Los Arcos Suites

Spacious rooms and very quiet. I really appreciated the kitchenette. Though the pool is smaller than Playa Los Arcos, it’s also much less crowded. So that was a plus! And you get all the same amenities as staying at Playa Los Arcos down the road.

I didn’t like the fact that room 408 has thick mold growing in the closet where the safe is. I didn’t like the fact that when we returned to the room there was a roach. I didn’t like the fact that on our first and only night there my daughter was woken up at 3am by a bed bug bite! Then we had to wait till 9am for the supervisor to get the credit machine to return our money, which we had to fight for because she only wanted to return what I had paid her there and not the deposit I had made through Expedia. We were so scared to go back in the room so we slept in the lawn chairs by the pool. FYI- look up every and any review you can on several websites! Not just Expedia. Luckily we booked another hotel on the spot which was 100 times better. And funny thing- one of their employees was aware of the problem but is not allowed to say so. And their other 2 locations have the same problem.

Great experience. Clean. Polite staff. Love the location. Right across the street from the beach

We only stayed there one night. It served its purpose but

Liked that it was on a dead end street. Furniture was old and outdated.

All around a great place.

Everything. The staff were extremely helpful and friendly. Room was very large. Cleaning service was ever day. Grounds were lovely and well taken care of.

Spent most of our time at Casa Dona Susana, the rooftop pool was great. Diana and Max were great hosts. Shout out to some of the bartenders at Los Arcos, Alexander, Angel, Victor, and Aaron are just like brothers, so funny and kind. The Mexican people are wonderful, treat you just like family.

older but nice. went all inclusive and were able to use the main resort for meals and the beach

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