W Las Vegas

Didn’t have a room for me even though I payed. Terrible service and moved me to a different property.

would stay here again

Good

Nice rooms. Weird check-in. Never got a text that our room was ready. Finally came back from the pool at 6pm and they said that our room was never listed as ready (even though we saw them cleaning it and saw them finish because we were staying in a room next to our friends who already had their room)

The rooms are lovely but every other aspect of this hotel is poor. The pools are overcrowded with too few loungers and parasols. Worst of all the hotel seems to be geared to ripping you off whenever it can. The two coffee cups it helpfully puts next to the coffee machine in the room. Free in every other 4 or 5 star hotel will set you back $32. The two bottles of water with collars saying ‘drink me’ are $50! Just a cynical ‘screw you’ attitude to its customers. Only partly redeemed by a very nice check out lady who agreed to drop some of the charges - she seemed utterly embarrassed by the expediency of the hotel. Avoid.

The W Hotel in Vegas has a few things going for it—mainly the view from the room, which was genuinely impressive. Unfortunately, the overall experience was underwhelming. Upon arrival, the front desk staff seemed more interested in their own conversation than in assisting guests, setting a poor tone for customer service. Service across different departments felt disconnected and inconsistent. To top it off, their stingy policy requiring guests to pay for basic in-room items like coffee capsules, cream, and sugar felt out of touch for a property of this caliber. The room itself was dated and in need of a refresh. For a hotel under the W brand, I expected more polish, better service, and less nickel-and-diming.

Beautiful hotel need better friendly employees at the front desk. There was only one at the time of check in and she was not friendly at all

It was a good experience.

Lovely rooms, great views, very modern hotel with good amenities, attached to Mandalay Bay. Watch out for the $400 hold fee and the resort fees with tax which aren't mentioned in the description when booking

We enjoyed the size and cleanliness of the room. The location to sporting events is a plus for us.