W Las Vegas

The hotel asked to download the MGM APP for faster check in, and a remote key, but that was still not available when we arrived at 2:15. We waited in line for a half hour and was told at 2:45 that housekeeping was currently in our room and a text would be sent as soon as they were out and we could check in. After 4 pm, I finally checked back at the front desk and our room had been ready the entire time and they “forgot”’to text me. Not acceptable for the price of the room.

Super close to the stadium. Worth the price.

Need more eating places

It is beautiful and the decor is interesting. The rooms are lovely. The staff is helpful and friendly. There is information on the website stating the pool hours are Fri/Sat only. A pool experience is available daily, but the pool is at Mandalay Bay - a solid 15 minute walk. Yet we still paid resort fees for an off site pool experience. Even the coffee maker in the room required a fee. For an upscale property this is tacky.

perfect stay

all good

W hotel is just another building within Mandalay Bay by MGM resort which defines the service. There was no complimentary water in the room, in-room dining had only pre-packaged options offered by MGM resorts (W doesn’t have its own dining options either), bathroom didn’t have vanity kit, and pool didn’t have staff to help set up chairs and had only limited number of chairs available without paying extra fee (after you pay $50 resort fee), no food service at the pool either. That said W didn’t offer 5-star hotel service

Very clean and polite at the front desk

Check in and room were amazing. Beautiful hotel...

Close walk to stadium