Ona Marinas de Nerja Spa Resort

I don’t know how this hotel has such high rating. It’s dated and needs an upgrade. Pool area is shabby and sunbeds are old although no shortage of them but we did go end of May. Staff are miserable! Especially at the pool bar. They are over worked and basically just unpleasant. Food was fine, plenty of salads and fresh fruit. Boring in the evening. About 30 min walk along coast to Nerja which is beautiful! I would never stay here again but would get a hotel closer to Nerja town. Frigliana in the hills is very small but also beautiful.

El personal de recepción genial, el apartamento en el que estuve muy amplio con un gran balcón. A pie de playa, muy tranquilo.

Las moquetas del suelo de la habitación, lo veo poco higiénico cuando pasa tanta gente por ahí, los muebles de madera del comedor creo que no son lo más higiénicos, de hecho fui a ponerme un helado y había una cucaracha justo en los conos de galletas para el helado. El salón de dentro muy antiguo, muy pequeño y sillones algo incómodos, por cierto las cortinas del salón muy pero que muy feas. Es una pena porque el sitio es privilegiado, los apartamentos son estupendos, pero necesita una reforma en plan modernización.

Tolle Lage, Poolanlage/ Garten direkt an das Meer angrenzend. Grosser Balkon, toller Meerblick Zi 221. Nettes Personal. Essen war sehr gut und vielfältiges Auswahl

Animation war uns zu laut, etliche Liegen könnten ausgetauscht werden.

Lo amplio del departamento

Nada

Good location to walk into town, lovely sea view. Bus is only 1euro alternatively. Good choice of breakfast & lunch food.

Restaurant was hot! Grounds look a little tired. Not ideal to only be allowed two drinks from the outdoor bar, when there is three people in the party! The indoor bar area was very outdated & dark!

Era un lugar cómodo y relación precio calidad muy bueno. La opción de tener comidas también fue una buena elección y el hotel tenía bastante variedad para elegir en el bufet.

Era un poco aburrido quizá pero como nosotros salimos en auto a conocer tampoco estuvimos tanto.

Everything

Nothing

We visited Ona Marinas de Nerja in spain on the 17th of May 2026, we were a big wedding party of about 50 guest all staying at this hotel, we were all inclusive. The first day we arrived all was OK. Then as time went on it became apparent that they had an issue with us. Day 2 the pool bar refused my grandson who is 6 a bottle of water, and mad him cry, it was a very hot day, this was because he wasnt wearing his wrist band after the receptionist told us only the adults needed them on. Day 3 they again refused me 5 bottles of water for my family of 5 she told me I could only have 3 and slammed 3 on the counter, I then had to send another family member up to get the other 2 bottles. Again it was a very hot day. They got mad at us when our bedroom key got wiped twice as we didnt know we couldnt put the key near our phones. It was a little windy bit still hot, the pool staff started to remove the umbrellas from the tables we were sitting at and said we couldn't have them, they could see we had 3 babies under 1 in their prams using them to keep them out of the sun, they again tried to argue with us and continued to take them with no care for the babies. Day 4 again refused my adult daughter another water and told her the bar was closed and was very rude, to then serve a gentleman behind her a beer. My daughter then argued and eventually got the water. Day 5 check out day - we checked out at 12 and told us they had to cut our wrist bands off and we no longer had access to food and drink we told them our transfer wasnt picking us up until 7pm as our flight was late, they knew we had 3 children with us and told us nothing they could do and it was policy, both me and my husband argued this as we werent told this on arrival so didnt keep any spends back for food. I told them I didnt care about me and my husband eating but to just sort the kids. Eventually the manager gave in and said we could eat and drink until we got picked up. Not long before leaving my children went to the restaurant to eat the children were stopped and told to put the food back as we can no longer eat, I argued that the manager had already agreed we could eat but the restaurant staff were horrible and just kept repeating "not possible" and making a scene infrony of other guests and not letting my children pass treating them like they were stealing. The bar staff called us animals because of a messy table ( with drinks, crisps and ice-cream tubs the kids had, i always clear the table when it became too messy) we were sitting at with our big family group. My grandson waited in the queue like everyone else to get an orange juice and some crisps, but as I watched the pool bar staff ignored him and contuined to serve other guests, I had to go up and tell her he had been waiting to be served, she then served him with a pissed off face on her. The reception staff were rude. Along with most of the restaurant staff, there were only a selective few staff who were very nice and attentive this was the Cleaning staff, one receptionist and one restaurant guy. There was no kids club at any point of the hoilday and the evening entertainment was none existent, there was no music playing in the evenings, very boring as the pool closed at 6pm. The food at lunch and dinner was the same repeatative food every day. I would never visit this hotel again.