We just returned from a three-week stay and I want to share the good, the bad, and the ugly.
The Good:
The entertainment team was great, especially the girls.
Our baby absolutely loved the mini disco and Starky and Stella.
Some staff truly stood out for their kindness, like Vero, Emma, and Cassia, who always took time to greet and interact with our baby.
We also enjoyed the 20:30 live music in the bar.
The Bad:
We paid a €30 deposit for an iron, which we were fine with, but the one provided was dirty and unusable.
Food was repetitive, almost the same every day, and it was very difficult to find anything suitable for a baby. Even simple, plain options like cooked broccoli and cauliflower or chicken/turkey were hard to come by.
Vegetarians will struggle too: only sides, endless pasta, and no real variety. On top of that, food labeling was unclear and often incorrect, which makes it especially difficult for vegetarians or anyone with allergies.
No soundproofing at all from the hallways. Sometimes housekeepers shouted in the hallway, even with a “Do Not Disturb” sign on the door and other guests were even less considerate.
The elevators were a constant frustration. Always occupied, often too long to wait with a stroller, and used by staff as well. One time it even stopped three times in a row, full of housekeepers with carts.
We booked all-inclusive thinking it would make things easier with a baby, but it wasn’t worth it given the food situation.
There were no activities specifically for 0–3-year-olds. The Kangaroo Club only held one activity during our entire stay, even though we were told it would be daily, with the explanation that “there wasn’t enough interest.”
The Ugly:
Our bed on the first night was unimaginably squeaky, to the point where we couldn’t move without risking waking the baby. It was adjusted the next day and it improved a bit, but it still squeaked enough that we had to be careful how to sit up and lie down. On top of that, it was pretty uncomfortable.
The bathroom sink backed up with black grime and wouldn’t drain.
Curtains were badly moldy. Shockingly, our baby slept next to them for nearly two weeks before we noticed. They were replaced the same day after we complained, but mold should never have been an issue in the first place. (also the whole place smelled moldy)
The pans in the restaurant were in awful condition, with the Teflon coating completely peeled off. It’s a health hazard, those should be replaced the moment they’re scratched. I was even told the black flakes in my food were “pepper” but they certainly didn’t taste like it, and pans were not addressed.
When we raised concerns about baby food, a manager invited us to create a simple menu, which we appreciated. But after I did, we were told it was “too detailed” and redirected to whatever was already on the buffet, like porridge, vegetables, or pasta with pesto. In practice, this meant nothing extra was offered, and since those items weren’t consistently available, the problem remained unresolved.
Overall, the whole experience felt like a budget stay dressed up as a 4-star hotel. For the price we paid, we expected much better. Between the squeaky and uncomfortable bed, the sink clogged with grime, moldy curtains by our baby’s bed,, we honestly had the same experience in our first apartment rental, down to the mold problem, for far less money.
GB
RO